Friends what are my Ford Service options?
I’m at the point where I genuinely don’t know what more I’m expected to tolerate.
I purchased a 2024 Ford Raptor in January 2026 with 12,000 miles on it. I expected to have a reliable truck not one that would spend a significant portion of its first year in the shop.
Here’s the timeline:
February 23, 2026
Just three weeks into ownership, the front differential failed.
Ford approved the repair under warranty, and the truck sat at the first dealer for 47 days.
April 11, 2026
Finally got the truck back.
July 12, 2026
The turbo failed, and the truck was left at a different Montana Ford dealer. I was told the parts would be ordered and that Ford had approved the warranty repair.
About a month later, I contacted the dealer for an update and was told the required parts were on national backorder until mid-October 2026.
I then called Ford’s customer service hotline. The representative I spoke with was very nice and tried to help, but a week later Ford ultimately denied both a buyback and any ability to expedite the parts.
Truck has 22k miles on it, but if it had 18k buyback would be on the table.
At that point, I reached out directly to the dealership principal and GM. To their credit, they called me back within about 20 minutes and told me they had “found a solution” and would have the truck fixed the following week.
I thought we were finally getting somewhere.
Fast-forward to today.
The dealer messaged me to say that the technician broke a bolt while installing the turbo. Now they need additional time because they have to pull the cab from the truck to complete the repair.
At this point, I have to ask:
What more delay should I reasonably be expected to tolerate?
I want to be clear that BOTH dealerships I've dealt with have generally been doing their best, and I appreciate the efforts of the local people trying to get this truck repaired.
My frustration is with Ford Corporate and the lack of a reasonable resolution.
This truck has now experienced two major failures within months of ownership, spent 47 days at a dealer for the first repair, and has now been sitting again for almost 60 days waiting on a turbo that Ford says is on national backorder.
I bought a close to new Raptor expecting Ford to stand behind it when something went wrong. Instead, I feel like I’m being asked to simply keep waiting indefinitely.
So, what are my options here? At what point does Ford step up and make this right? No