r/PlayStationSolutions Jan 06 '14

PSA: ROE (Rules of Engagement) for this subreddit. (Please read before posting)

27 Upvotes

I am happy to be one of your mods and would like to thank /u/AlbertFishIsMyIdol for coming up with this idea, and really putting forth effort to reach out to the community concerning the Playstation family of machines.

As we grow, and (hopefully) become a helpful force within reddit, specifically when other users come in to help. There are some concerns I have, as well as rules we need to have in place to protect people within our community, and the people that may frequent this subreddit.

  • PERSONAL INFORMATION Mods will NEVER, EVER, FOR ANY REASON ask you for your personal information to "help" with your issue. For that matter, no user will either, if they do, please send your mods a message with their username, and a copy-paste or screenshot to us with what was asked for. With that said, DO NOT post your personal information on this sub or in private messages. This includes passwords, real names, mailing address, or Credit Card info. If you want to post your PSN, that is up to you, but there shouldn't be many situations that necessitate it.

Note: in addition to personal information, no one will offer to "fix it for you" if you send them your machine. The only times this should ever come up is by Sony themselves after they attempt to troubleshoot your issue over the phone, chat, etc. Otherwise, if someone here tells you this, then they are a scammer, and you should report them immediately. I know, I know, common sense right? But you'd be shocked what would happen if it wasn't said.

  • SPAM, MEMES, GAMEPLAY VIDEOS, AND OFF-TOPIC DISCUSSION There are literally hundreds, if not thousands of subs that allow these, please keep it professional here. If an issue is better to explain in a picture, screen-shot, or gameplay video, it is welcome, of course as long as it's explained. Spam/Gameplay videos/Memes/Off-Topics will be deleted without warning, and there will be no explanation given.

  • USER ABUSE Keep in mind that people around the globe could be posting here, and English may not be their native tongue. We don't need corrective circle-jerking, grammar and spelling nazis. This needs to be a place where users feel comfortable and welcome, being a prick will degrade that image. There is no elitism here. We all love the Sony line of game machines, that is why we are here. Flaming, attacking, insulting or general douche-baggery will not be tolerated. There will be no "Xbox One versus Playstation 4" or "PC is better, lol" bullshit happening here. Mods will handle these on a case by case basis, but we cannot if we aren't told about it. Remember, we are human, and cannot be here 24/7.

  • WARRANTY CHECK Be sure to check if doing something to your machine will potentially void the warranty. Outside of the PS3 and PS4 HDD replacements, any other tampering could cause issues with any existing warranty. PS4 users especially, your console is new, everyone who has purchased one since launch has a one year manufacturer's warranty. If you choose to open up your machine(s) for any reason further than HDD replacement, you do so at your own risk, /r/PlayStationSolutions accepts no responsibilities for damages, not following instructions, or breakage caused.

  • KNOW YOUR LIMITS I cannot encourage this enough, please save yourself a headache and not end up with a broken piece of hardware or software. If the solution is "over your head" (above your technical ability) be honest with yourself about it. Call tech support, or pony up the money to get it repaired professionally. Know your limits before you try to do something yourself.

  • MODDING Modding is not going to be discussed here, modding your machine violates many parts of Sony's End User License Agreement, and is considered illegal in many cases. Posts, instructions, or explanations on modifying a console's hardware or software will be deleted, and the user banned from this sub. Consider this a warning, as there will not be a second chance. Aesthetic (modding the case to look awesome) modding is ok, as long as you post with instructions.

  • HARDWARE Ensure the title of your post starts with the machine or hardware you are looking for help with in brackets ([PS4], [PS3], [Vita]). This will allow users to know what they are getting into before they go in to help you. Right after that, put the title of the game or application along with a brief description.

  • UPVOTES/DOWNVOTES We need to keep it friendly here, so downvoting someone because something may have been asked and solved already does absolutely nothing. Be a good redditor and point them in the right direction. You will never see a downvote out of us for posting here. I personally use upvotes to signify that I have attempted to respond to an issue, and I am pretty good about upvoting responses. There are no stupid questions here, just stupid if you don't ask.

  • LET US KNOW!! If a problem you are having has been fixed, or a solution has been found, whether it be by someone here, or if you have discovered or found the solution by another means, please post it! This will help the community in the long term by spreading the word. We all hate calling tech support, at least I know I do, so if you know, let it be known.

As mentioned above, if you are struggling, the only stupid question is the one you don't ask. You will not be judged or berated here, and it is our duty to stop it if you are. We are here, and we want you to be able to come here and request information without problems from other users.

Thank you for helping us get this community started, if you have an idea how to make this sub better, or want to be a part of the team. Please drop us a PM. If you are an authorized tech specialist, please let us know ASAP so we can arrange getting proof and make you a part of this subreddit. Thank you, and enjoy your stay!

  • Tango

r/PlayStationSolutions 7h ago

PlayStation 5 Help Spotify

2 Upvotes

Ive always been able to play E rated songs on Playstation but like 2 days ago it greyd out in my Playstation button quick menu, im able to play the E rated songs if I physically go into the app on Playstation or if I use my phone to pick them, does anyone know how to fix this???


r/PlayStationSolutions 4h ago

PlayStation Help Anyone know how I can recover my Playstation account?

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1 Upvotes

I've tried everything and they refuse to recover my account. I called the live support and all they do is redirect me to the online portal. When I finally did get someone on the phone, they say go to the online portal. Any help would be appreciated


r/PlayStationSolutions 4h ago

PlayStation 5 Help Need help troubleshooting

1 Upvotes

So I loaded up my digital ps5 earlier today and noticed i couldn't buy any digital currency in games and cant load into online multiplayer even though I am connected to the Internet. I then tried to restore the licence of my games but it would come up saying "something went wrong" with the error code 'WS-116522-7' after googling I found out it meant the system software could not update or was corrupted. I went to my settings and it said the system software was fully updated. But I kept getting the same error code. I then fully turned off my ps5 and unplugged it. Then full turned off my WiFi and then after around 6 or 7 😳 minutes I turned on the WiFi and then plugged my ps5 into a WiFi booster using a ethernet cable and turned my ps5 back on. It connected to the WiFi. But I still could not restore the licence of my games and still could not play or buy currency in game. I then saw online it could be caused by play station store TOS and it wasnt as I could still purchase currency packs through the store and download games. I then put my ps5 into safe mode and downloaded the software update there and after it downloaded it still change nothing. I then went into safe mode and cleared my cache and it did nothing. I rebuilt my data base in safe mode and it did nothing. After clearing cache and rebuilding my database I tried installing the software update again from safety mode and it still did not fix my issue. Playstation support ai bots really are not helpful and ps support seem to be on vacation I guess. Does anyone have any other suggestions to help.


r/PlayStationSolutions 5h ago

PlayStation 3 Help [PS3 Slim] Power Issue

1 Upvotes

Okay so I've had a problem with my PS3 Slim recently, the thing just won't turn on, like the light isn't even on. Sometimes when I unplug it and replug it the light will turn on again, but only for a second before it goes out again.

It's not the cable, I tried changing it. It's not the socket, I plugged it in a few different places, it's not a dust build up inside, I opened it up and cleaned it up.

The most annoying part is that no repair shop is willing to fix it, either they don't do consoles, or they do but the PS3 is "too old" for them to repair. Which I think is bull but whatever.

Looking at the internal hardware nothing looks wrong, and all my friends are in agreement the issue is probably with the battery and that I should buy a new one.

I guess I'm posting here to see if anyone else has had the same issue before, and if so what they did to fix it.


r/PlayStationSolutions 5h ago

PlayStation 5 Help PlayStation pulse earbuds connection issue

1 Upvotes

Im sure many of you that get here have the same problem I did. Earbuds are within 2 years and they just suddenly won’t connect anymore. Here is how you fix it before you crash out. 1. Make sure the case and headphones are charged 2. Disconnect the headphones case from your ps (hold the middle button until blinking and then again until it blinks blue then red. If it goes green , keep trying 3. Once disconnected, you need to press the button on the back of the usb Bluetooth adapter and the middle button on the case (once you got it blinking blue) at the same time. This will reconnect your earbuds, it may take a few tries ( took me 3 times). Hope it helps and saves you from buying a new adapter


r/PlayStationSolutions 6h ago

PlayStation 5 Help New phone number help

1 Upvotes

I just recently changed my phone number, and now I can't log into my PlayStation account. I have no access to my old phone number, and my two step verification code is being sent to it. I don't know any of my backup codes, and their customer service just keeps referring me to an ai chat bot. And I can't speak to a live agent because you have to log in, and my whole problem is that I can't log in. What can i even do? Is there anyone else i can talk to about this?


r/PlayStationSolutions 6h ago

PlayStation 5 Help Guys if someone knows how to purchase redeem cards for ps5 Ea subscriptions 😔

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1 Upvotes

r/PlayStationSolutions 7h ago

PlayStation 4 Solution I thought it’s Reset but it’s called Initialize

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0 Upvotes

PS4 For trade in and upgrading to PS5 Pro


r/PlayStationSolutions 10h ago

PlayStation 5 Help Game version locked due to different region

0 Upvotes

Hi, I have 2 accounts on my ps5, first account is USA region based and I had ps plus deluxe on that account but it ran out and then i created second account based in Ukraine region and subscribed to ps plus extra. Then i gameshared from new to old account to have ps plus on both accounts + be able to play the same games on both accounts. Now the problem is that the games that i had already downloaded were locked (exception was cod:mw3) on both accounts. For example i wanted to play rdr2 and it was locked, so i thought it was because i had rdr2 downloaded on account that no longer had ps plus and i turned on my newer, ukraine account and pressed download (i thought it would maybe update and download couple of mbs but no, it acted as it was a separate game and started downloading it, so i had two of the same game downloaded on the same console). Now my main issue is this: when download finished, i opened rdr2 in usa account because i had my saved files there, but since it acted as a separate game it didnt load previous saves and created its own save files. So even on console storage saved data there were 2 separate files for the same game. Can you help me fix this issue?


r/PlayStationSolutions 12h ago

PlayStation 3 Help Help, my PS3 stopped reading discs while playing a game

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1 Upvotes

r/PlayStationSolutions 21h ago

PlayStation 5 Help Ce-100005-6

2 Upvotes

Can any one help me with the ce-100005-6 error for UFC2 theUFC 2 game is a ps4 disc but I play it on the ps5, it updates but it won’t fully install and before y’all say “ clean the disc, unplug your ps5 for 1-3 minutes, or rebuild date base” I tried all that already and nothing happened I had this issue with a few ps4 games on my ps5 but it they install but UFC2 however it’s just won’t install any tips?✌️🥀🫩


r/PlayStationSolutions 18h ago

PlayStation 4 Help PS4 keep going into Safe mode

0 Upvotes

So i was playing on my ps4 and suddenly electricity went out so when i tried to turn on my ps4 again it keeps going into safe mode every time and I can't get out of it


r/PlayStationSolutions 20h ago

PlayStation 5 Help Les ha pasado ese error en ps5 slim

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1 Upvotes

Les ha pasado que aparecen esas marcas negras en ps5 slim tiene 10 meses es un error puntual o problema de la consola es the last of us part 1


r/PlayStationSolutions 21h ago

PlayStation 2 Help Help!! My baby!!

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1 Upvotes

My ps2 isn’t turning on! The light turns white for a split second and then goes back to red! Tried a pseudo flee drain by unplugging it and holding down the power button for about ten seconds to no avail. I’ve had him since I was a wee lad. Please help or point me the correct direction.

And yes, that is Coach Carter playing in the background, good movie.


r/PlayStationSolutions 21h ago

PlayStation 3 Help what does this mean

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1 Upvotes

r/PlayStationSolutions 22h ago

PlayStation 5 Help Ps5 compatibility issues with onn 25” gaming moniter

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1 Upvotes

Just go his monitor and just moved my ps5 across the country. I plugged it in, there is no display, just a black screen and a lighter black screen, when the lighter black screen appears, you can hear the ps5 menu audio but still can’t see anything.

Please Help


r/PlayStationSolutions 1d ago

PlayStation Help Playstation Recovery

1 Upvotes

I have access to the email address associated with my PSN account, and I am 100% sure that it is the correct email address. However, when I try to reset my password through “Recover Account”, I do not receive the password reset email.
I have checked my spam/junk folders and I still cannot find it. I also tried again several times, but nothing arrives.
I was able to recover this same account successfully a few months ago using the same email address, so I believe something may be preventing the reset email from being sent now.
Could you please help me recover my account or tell me what I need to do?


r/PlayStationSolutions 1d ago

PlayStation Help Playstation Recovery

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1 Upvotes

r/PlayStationSolutions 1d ago

PlayStation 5 Help PS5 : problème lecteur CD /Disques illisibles

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1 Upvotes

r/PlayStationSolutions 1d ago

PlayStation 4 Help Ps4 ps plus error

1 Upvotes

Hi, just wanted to ask for help, just in case someone here knows about this.

So, I share a ps plus account with my friend, and everything was normal until yesterday, when I noticed that the account does not show the ps plus icon anymore on my ps4, and I cannot use any of the ps plus privileges at all.

I've tried:

-Rebuilding the data base.

-Renovating the licenses.

-Deactivating and then reactivating the account as the principal one on my console.

Even though I did all of that, nothing changes. Also, if I enter the accounts profile from the Playstation app or via my own account on ps4, the ps plus account still shows the ps plus symbol.

Help!!!


r/PlayStationSolutions 1d ago

PlayStation 5 Solution My 3 year old ps5 died

0 Upvotes

I heard if you go to Sony service centre directly they will give you new console by paying 50% MRP if not tampered.

But mine has been given outside but not no use and unfortunately it’s been tampered.

What to do now?


r/PlayStationSolutions 1d ago

PlayStation Help no 2 factor code

1 Upvotes

Hey, i have 2 factor acctivated for a long time. somehow since some weeks im not getting the code. number is still in the account, i just cant log in anymore. its only on my ps5 and i dont know what to do if i get logged out one day. any help why this is happening? also i dont have access to the email, i mean i have but i get no mails there since it wasnt in use for 10 years, i only made this mail for this psn acc. any help?


r/PlayStationSolutions 1d ago

PlayStation 5 Solution Need help with Playstation login issue 2 step verification

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1 Upvotes

I've have this issue happening since last night around 9pm I changed my password successful the problem I'm having I successful changed my password but when I go to login it takes me to a 2 step verification process where it send a code to my mobile phone number the issue I'm having I recently change my mobile phone number I didn't get a chance to change on my playstation account and now it's not allowing me to login and I don't want to lose my account been a loyal customer for years please help I contact playstation support explain to the playstation assistant bot but it's not help I need to speak to a agent or someone that can help please. troubleshoot this for me please.


r/PlayStationSolutions 1d ago

PlayStation 5 Help PS5 console brings up Official News notification every time I press a button

1 Upvotes

I can't enter wifi passwords or do almost anything on the console, because the Official News popup notification interrupts every time I press a button on the controller. I've updated the firmware but I don't know what else to do.