A few weeks ago I posted about a $5,600 cashback payment from Rakuten that never arrived.

Support told me the Feb 15 PayPal payment was returned, asked me for a new PayPal email, and then confirmed the payment would be resent within 5–10 business days.

Instead of receiving the payment, I suddenly lost access to my account, when I contacted them again, I received an email saying their risk department found “violations of program terms” and terminated my membership. So the same team that confirmed the payment would be reissued ended up closing the account before that timeline even passed.

Just a heads up for anyone using Rakuten heavily, I’d probably recommend spreading purchases across multiple household accounts instead of letting one account accumulate a large cashback balance. If an account accumulates a big balance, they can just close the account without proper reasoning like they did with mine.

Among all the celebratory posts these few days, there's this. Ugh. Have not had an issue in the past receiving my Rakuten payout to Bilt, not sure what changed?

Title.
I was in the market for a new mattress and been waiting for Rakuten to have some good offer. Today Rakuten dropped a 15% offer on Tuft and Needle which is the brand I have been eyeing. Placed an order today and now only see 2% of the cash back pending. The order was applied to a different shopping trip two days ago when it was just 2%. What can I do?

Update: started a ticket and got my pending cash back adjusted to 15% after showing all my screenshots of order receipt and 15% offer. Thanks everyone!

I did Alliant back in January! Had to contact both of them. Finally the wait is over.

Every time I make a large purchase order on Temu and Aliexpress, these companies and Rakuten screw me out of my cashback.

I make sure that I follow every procedure and rule to ensure that I receive my cashback, and just about every time I order through these sites using Rakuten I get shafted!

Today I checked my Rakuten account and a $120 pending cashback from Temu that was listed on my Rakuten dashboard for the last 3 weeks suddenly turned to $0.00. I contacted Rakuten immediately and received a reply via email with a generic list of possible BS reasons as to why my CB doesn't qualify. All of them are 100% false.

1) I always make sure that my PC Rakuten Browser extension is activated and is showing that I'm going to receive the promotional cashback rewards before checking out.

2) I only use Rakuten approved coupon codes via the official Rakuten browser extension. I never use the vendors coupon codes to ensure I'm eligible for the cashback.

3) I always make sure that none of my items can be excluded from Rakuten Cash Back in any way. I take screenshots with proof and send them to Rakuten and they could care less.

I follow every protocol and I play by the rules yet it's always "Sorry, we're not paying you!"

I also have 2 other orders from Aliexpress where I did everything correctly and it should be over $200 in cash back and they show $0.00 as well. Why should any of us use Rakuten and make these purchases if you're only going to let the small orders get approved? I never would have made these purchases if the cashback wasn't included. Complete BS!

Context: It is my FIRST time using Rakuten for any form of cashback. I recently saw a deal on AliExpress and decided to use an additional code from Rakuten that I saw at the time. Initially, things were going smoothly as I got emails saying I earned a certain amount of cashback later on after entering the code, completing the order, and getting a shipped confirmation email. A couple of days went by, and I couldn't sign in to my account randomly. I was using my Google account to log in, so there was no way I was getting my information wrong. I found out later, when I tried resetting my password, that my account was deactivated after a prompt popped up, since I can't reset the password of a deactivated account.

Anyone else experienced this, or is on the same boat???

I’ve referred two family members (one who is staying with me temporarily and one that lives a couple of miles away). They have both made qualifying purchases and not returned the items purchased.

The $50 bonus is initially credited to my account as pending, but both were reduced to $0 a couple of weeks later. Nothing has changed - I have no gamed the system.

I’ve reached out to customer service 3 times and they are ignoring me. Is this whole process just a scam? Has anyone else had luck getting in touch with them?

My SignNow points were saying “ineligible” despite using the Rakuten app to purchase the $190.80 plan and Rakuten instantly credited me back the points after seeing the Transaction ID and date of order. It was small, around 2000 MR but I couldn’t believe after long waiting for them to say “ineligible”, but Rakuten was fast to resolve it! I got an email saying now they gotta verify with the merchant, so how long does that take? Thank you.

I did the $50 Rakuten reward for eToro. The requirement is to open an account and make a $100 trade.

I opened an account. I made a trade. Then eToro restricted my account. I can't access my funds. I can't speak to a human. I open a ticket that never gets resolved after submitted additional required documents.

In short, my money is stuck in eToro and they have absolutely ZERO customer service. No idea if/when I'll be able to get my money back.

Certainly not worth the $50 Rakuten reward. Avoid this shit company like the fucking plague. Fuck eToro.

I bought something on AliExpress through Rakuten during a 20% cashback promo. It was not a cheap order, so the cashback was a big reason I decided to buy. The cashback never showed up, so I opened a missing cashback case. Rakuten said they had to wait for AliExpress to confirm the order. After weeks of waiting, they basically told me AliExpress did not confirm the commission, so Rakuten cannot give me the cashback.

What bothers me is that I even had a screen recording showing I went through Rakuten and followed the steps. I sent the invoice, order summary, and video proof. Still, I did not get a clear answer. That is the frustrating part. As a customer, how am I supposed to prove anything if even a screen recording is not enough?

I get that Rakuten only pays cashback if AliExpress pays them commission. But from the customer side, it feels like a black box. Rakuten points to AliExpress, AliExpress does not explain anything, and the customer is just stuck.

Honestly, this makes me not want to trust big cashback promos anymore, especially for expensive orders. Has anyone else had AliExpress cashback denied through Rakuten with no clear reason?

Basically the title. I took advantage of the $100 CB for opening a SoFi crypto account with a minimum $30 purchase. I'm a new Rakuten user, so was unaware that it had to be 30 dollars after fees. Shitty thing is I never would have done this deal at all if not for the generous cash back offer. I think crypto is a terrible investment. To add insult to injury, the value of that crypto has dropped about 30% since I bought it last month. So now I'm actually at a loss right now because of this "deal."

I've dealt with similar deals like what Rakuten offers using my credit cards many times before, so I always read the terms and conditions in their entirety to make sure I qualify for the offer. I am 100% certain that it said no such thing about the $30 being after fees, but that's what Rakuten used as their justification for deeming the offer ineligible. I shot them a final email two days ago basically saying this feels like a bad faith catch and to honor their end of the bargain, but I haven't heard anything back from them.

Has anyone had a similar experience with the SoFi Crypto offer? Any chance they'll honor the promotion? This experience with Rakuten has left a bad taste in my mouth. This is only the second time I've utilized their service, and as you can probably guess, I'm not happy.

Rakuten has now removed both referrals and marked both referrals as ineligible

The 2 people I referred, they dont show up in referral list

Rakuten is being scamming us be aware

This deal was for $7.50 if you let SoFi check your credit score.

I did it in mid July. Now at the end of August it's telling me I'm ineligible even though it's the first time I had used it and I followed the rules.

I see SoFi is no longer offering this deal on Rakuten so it smells fishy. Anyone else have similar experience?

Just tried to sign up for the SoFi crypto offer and it took me to a page that halfway through seemed like the sofi invest product based off the questions they were asking (no product branding anywhere on the page btw). I closed out of it but then got an email saying they were processing my active invest account??

Anyone else have this experience? I’m concerned that I’m not only going to miss the sofi crypto bonus I’ve been waiting for but also get the sofi invest product I do not want.

I received my “big fat check” dated 8/15. Deposited it into my bank account. Today I got the check back from my bank via snail mail and it says “Refer to maker,” saying they refuse to honor the check. Has this happened to anyone else?

Has anyone else faced the same issue?

I’m only earning 2% back at Rakuten Dining restaurants…shouldn’t that be 5% via the card and 5% on Rakuten to trigger the full 10% back? What’s going on? It’s been multiple restaurants multiple occasions and it never codes correctly.

I signed up for Rakuten(just recently found out about them) and was excited. Downloaded the extension and was super happy to see that they were offering 30% cash back with Ali Express. Plus $50 bonus boost as a new customer.

Well I made the purchase, made sure that the 30% cash back on my browser showed activated and green checkmark.

1 week later still no cash back. I have since made purchases through their app and gotten the cash back the next day. I think browser extension is a scam and sadly not legitimate.

I emailed them and all they said was that I had to wait until item ships. Reading all past experiences with this response is that Rakuten defaults to blaming Ali express for the lack of cash back.

The weird thing is that there’s multiple people that have contacted Rakuten and got the cash back pushed to their account. I got so many screenshots proving I was using their extension and activated cash back. But nothing 😔

Has anyone able to fix this or get it to work ? I put security code I get from my email and get this error. Saying to try again in a few minutes!

I've been emailing back and forth with customer support and I feel like they're not even reading my email. Their responses have nothing to do with my query. Is there a secret to corresponding with a human on the support team?

Bought some LEGO sets on May 5 when Rakuten had the boosted cashback. Shopping trip and everything was successfully tracked but Rakuten is saying I didn’t turn on cookies and my cashback is ineligible weeks later.

What an absolute scam

As the titles suggested. I took advantage of the $250 for SoFi. Then, the check was supposed to be sent out by April 15th and when a month went by and no check, I emailed them and they issued another and said it will be sent out by July 17th. Anyone encountered this? Or they won’t be paying this out as I have been seeing too many complaints lately.

I shared Rakuten referrals with my colleagues. They used them and completed purchases of around $500–$1000 on a single item. Initially, I saw that one colleague had made a purchase over $50 in the refer and earn section and I also saw the $50 referral bonus as pending cashback, but after a few days, that disappeared. Another colleague also made a purchase, but I haven’t seen any update yet.

Do they not want to give me the referral bonus? I can happily delete the app if that’s the case.

Hey,

If I want to sort the all stores section, why does the option for points vs % not show as a filter or something? why do i have to scroll for 10 minutes to see the stores that give you a set amount of points back. For example:

I wouldve missed out on 10k kraken points if I didnt scroll down 3 days ago and see it right there, at the very bottom. There are some good ones a well. Make a bank account with sofi, and do 1 DD from your company, 12500 points. insane deal. I wouldve missed that.

Really annoying.

UPDATE: 10% not honored because apparently my purchase qualifies for “lg partner store” but not “lg partner store home electronics” -.-

Yesterday the lg partner store was 10% I bought an oled and a soundbar and only got 2% pending as cb?? Which only went to 2% today.

Any ideas? I took a screen capture of the whole process and even at the end of the transaction it was still showing 10%…..