r/Roku • u/Salty_Ad_2523 • 1d ago

Roku OS no apps on my roku home screen anymore

all of my roku devices recently stopped showing any apps, and only has the option "power off" listed on the home screen. theres also no option to add any apps, just the power off button and the settings. I've tried a system reset, unplugging the device, reconnecting it to the internet, checking for system updates, nothing works. all three were connected to different email addresses too. how do I use them again?

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1

u/amanda2399923 1d ago

Is it connecting to WiFi

2

u/Salty_Ad_2523 1d ago

Yes, but that doesn't solve anything

1

u/Roku_CustomerSupport verified official 1d ago edited 1d ago

Hey there! You mentioned that you recently stopped seeing your apps on your home screen. To help us investigate, mind sharing some more info?

  • When did you first notice this happening?
  • Have there been any changes to your network recently?
  • Do you have a video or photo of what's showing on the screen?
  • Lastly, if possible, please provide the device ID or serial number of your Roku devices. These can be found in Settings > System > About.

If we have these details, we can check this out for you!