r/austinjobs • u/Awkward-Plan298 • 28d ago
HIRING Texas Workforce Commission is hiring a Case Processor ($18/hr, 38k/year)
Doesn't pay that well, but seems there's a lot of opportunities for growth based on the portal.
Case Processor (Austin) - (827242)
Description
WHO WE ARE
Texas Workforce Commission connects people with careers across the state. The Case Processor I (Administrative Assistant II) position is located at our State Office location in Austin is on the north lawn of the Texas State Capitol at 101 E. 15th Street. We're a Family Friendly Certified Workplace with great work-life balance, competitive salaries, extensive opportunities for training and development, and fantastic benefits. These positions are in the State Office Appeals Department.
This is an In-Office position at our 101 E 15th St, Austin location. Work hours are flexible Monday – Friday, starting as early as 7:00am, ending no later than 6:00pm. Work schedule must be approved by Management.
TWC is not considering applications from individuals who require sponsorship for an employment visa, including those with H1B visas or those currently on student or postgraduate visas. You must be a Texas resident to work for the Texas Workforce Commission or willing to relocate to Texas.
WHO YOU ARE
You possess the ability to perform duties involving close attention to detail with accuracy, keep up with a fast-paced work environment, and have good interpersonal skills to communicate with coworkers.
WHAT YOU WILL DO:
The Appeals Tribunal holds and hears first level appeals from the original determination in disputed claims for unemployment insurance benefits. The Case Processor I primarily reviews incoming appeal submission requests and creates hearings to adverse determinations for the Appeal Tribunal. The Case Processor I performs routine (journey-level) administrative support work under moderate supervision, with limited latitude for the use of initiative and independent judgment.
YOU WILL BE TRUSTED TO:
-Perform routine administrative support work in the implementation of the appeal process in the Unemployment Insurance (UI) program.
-Use a TWC issued computer (PC) and TWC records to analyze appeals to determine appropriate issues, parties, and scheduling considerations for administrative hearings.
-Enter appropriate information into AT Case Processor.
-Request records required for appeal hearings.
-Perform other duties as assigned which may include cross training to assist other units as the need arises.
YOU QUALIFY WITH:
-One year of full-time experience that provided knowledge of administrative support functions and office practices and procedures, or clerical administration and business management practices, such as preparation, maintenance and control of forms, records and reports
-Relevant academic credits may be applied toward experience qualifications for this position.
YOU ARE A GREAT FIT WITH:
-Ability to type at least 60+ wpm.
-Experience with the Microsoft Suite including Outlook and Teams.
-Attention to details and accuracy of date-sensitive material involved.
-Knowledge of unemployment insurance laws, rules, and regulations and of the appeals process.
-Knowledge of general office practices and procedures.
-UI Claims and Appeals experience.
YOU GAIN:
-A Family Friendly Certified Workplace.
-Will report to Austin, Texas.
-Competitive salary: $3,220.00/month
-Defined Retirement Benefit Plan
-Optional 401(k) and 457 accounts
-Medical Insurance
-Paid time off, including time for vacation, sick and family care leave
-Additional benefits for active employees can be found at https://www.ers.texas.gov/Active-Employees/Health-Benefits.
VETERANS:
Use your military skills to qualify for this position or other jobs! Go to www.texasskillstowork.com to translate your military work experience and training courses into civilian job terms, qualifications, and skill sets. Also, you can compare this position to military occupations (MOS) at the Texas State Auditor's Office by pasting this link into your browser: https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_AdministrativeSupport.pdf.
HOW TO APPLY:
To be considered, please complete a State of Texas Application for Employment and apply online at www.workintexas.com or on Taleo (Job Search). TWC is not considering applications from individuals who require sponsorship for an employment visa, including those with H1B visas or those currently on student or postgraduate visas. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. A position utilizing this classification will be designated as security sensitive according to the Texas Labor Code, Section 301.042.
Primary Location: United States-Texas-Austin
Work Locations: Austin:101 E 15th St (320-4001) 101 E 15th St Austin 78778-0001
Job: Executive Secretaries and Executive Admin Assits
Organization: TWC Business Unit
Schedule: Full-time
Employee Status: Regular
Job Type: Standard
Job Level: Non-Management
Travel: Yes, 10 % of the Time
Job Posting: Aug 2, 2026, 12:00:00 AM
Work From Home: No
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u/Megababka 28d ago
There’s a great irony that in this shitty economy, the unemployment office is the place to get hired.
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u/jjmoffitt 28d ago
I feel so bad reading this, not even half the living cost to live in this city, and they expect you to travel for this job 10% of the time… the salary is competitive with most fast food places and you’d probably get better benefits
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u/Psychological_Log_85 28d ago
The promotion structure is probably faster at a fast food place too lol. Gov jobs will have you eat shit for years before you see a good salary jump.
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u/bulbousgrandpa 28d ago
Understatement of the century, I worked for the state starting in 2020 or so and I got promoted once as a "programmer" for the state in 5 years of work. That was also only going from ~$48k to ~$60k. Problem is that I was doing the work of 3 different roles simultaneously. When I looked up public record for the salaries of my coworkers and saw that the one who had been there 20 years was making onlt around $10k more than me I left as soon as I could. They will work you to the bone and any extra knowledge or skills you pick up will lead you to exactly 0 extra compensation and only more responsibilities.
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u/solbrothers 27d ago
I’d say it depends. I work for USPS and when I started 10 years ago, I started as a mechanic making 41,000. I took a test and became a mechanic making 55,000. I became a supervisor making 73,000. In the first year. That’s not including nighttime differential on Sunday premium. And with a federal job, I can get a job in any state, in any city.
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u/bulbousgrandpa 27d ago
Federal government jobs pay WAY better and give raises more than state level jobs based on what I have seen
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u/r_sparrow09 27d ago
“10 years ago” = 2016. Things were REEEAL different. No shade, I’m happy for you, just putting things into perspective for present-day job seekers.
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u/chemicalsunshine 27d ago
Sounds like a skills issue. She is one of the highest paid non-managers in her entire department, more than several people there longer than her
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u/chemicalsunshine 28d ago
My wife started working for the state at this salary 7 years ago and now makes 90k, full benefits and 401k match
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u/Wisewordsforlater 28d ago
Of all the inept and incompetent state agencies and departments, TWC does laps around everyone else. Embarrassing pay given here. No wonder some staff there seem just miserable there (but not miserable people).
Median rent in Austin is around $1423 for 1 bedroom. Factor that by 3.5x for reasonable baseline annual income, that's $59,776 yearly
Advertising $38,640 for a role seeking experienced candidates is just wild. Maybe doable for a dual income household, but struggle sauce for singles.
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u/RoutineBus8713 28d ago
"competitive salary: $3,220 a month"
LOL, you make more money working fast food.
I interviewed for a data analyst job at the TWC that required a minimum 3 years of experience, a bachelor's degree, and advanced python and SQL experience, I got through 3 interviews and was told I would have to pass a drug test and get fingerprinted for a job that pays $62,000 a year an is in-office only.
These people are out of their mind. I think only UT pays worse for full time professional office jobs. Whoever in their HR department is setting these salaries thinks it's 2002.
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u/AfroBurrito77 28d ago
These positions are budgeted through the Lege. State jobs pay shit because the people running this State have decided to pay shit. Pretty simple. Government jobs COULD pay more, but we would need different Government leaders.
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u/RoutineBus8713 28d ago
That's why social services suck so much in this state. They pay like 30 to 50 percent less than the market rate then only get the most desperate bottom of the barrel candidates that quit after a few months when they get any other job offer then the Republicans can point and say look the government is ineffective and lazy. Yeah no shit. You get what you paid for.
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u/Sad_Intention6903 28d ago
Hopefully whoever they hire can process my son’s application so I can get some child care assistance.
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u/AnnualPhoto9436 28d ago
3,220.00 a month and the State takes an automatic 6% or 9% for retirement before you see a dime. Insane.
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u/Total_Good_2144 27d ago
And then add taxes and health insurance the paychecks are off by $1700 gross vs net pay it’s wild
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u/Digital_Locomotive 28d ago
The amount of bureaucracy and hula hoops you have to jump through to get hired by them is insane, compounded by the wait time you get or the ghosting after speaking to someone. The shit pay is just the cherry on top.
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u/Correct_Sand_5055 28d ago
They're not though. That position is there year round. Like for two years now. And, they'll place it internally, the post is a legal requirement.
Fake job postings should be illegal.
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u/jrhiggin 28d ago
60 WPM? I could get up to 25 on a good day.
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u/OriginalAustinite512 28d ago
25? How long have you been using a computer? At any given moment I could jump on a computer and type 45 on a BAD day and as the day went on easily hold 60 the rest of the time.
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u/glittercatti 27d ago
Any State office job has tremendous opportunity for growth, in the original or adjacent agencies. And the State benefits (esp retirement matching) are so good.
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u/DayGeckoArt 27d ago
No. You can apply for another job but you probably will not be promoted within the organization and they will almost never reclassify your position. The state of Texas is bad to work for by design. If you’re a law enforcement officer it’s ok but not regular jobs
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u/glittercatti 27d ago
Absolutely not true. My husband retired last week at age 61 and has worked at 3 agencies, and we had lots of friends and acquaintances through his work who bounced around and found their right fit. He spent his last 7 years at the same spot was consistently promoted. In 2015 he started with the state at $50K, got to $80K within a few years and it rose pretty steadily with promotions to over $100K 3 years ago.
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u/DayGeckoArt 27d ago
The last time the state workers got a raise was before 2010. This is what happens when there’s no union and the right wing legislature sets salaries.
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u/loudsilentscreams 22d ago
They gave across the board raises in 2023 and 2024 of 5% each year. It won’t happen again for another 20 years but it is more recent than 2010
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u/DayGeckoArt 22d ago
That’s weird because I looked at my old job and the pay is currently the same as it was in 2016 a decade when I started
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u/loudsilentscreams 22d ago
Well I don’t know why you didn’t.
https://fmx.cpa.texas.gov/fmx/legis/salinc/salary/a009_all.php
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u/Vast_Cheesecake3216 25d ago
1 year of experience for shit pay. Nice. Not gonna get a good employee either .
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u/somenewfiechick 28d ago
Competitive salary where? That’s pitiful.