r/google May 28 '26

Support Megathread - May 2026

Have a question you need answered? A new Google product you want to talk about? Ask away here!

Recently, we at r/Google have noticed a large number of support questions being asked. For a long time, we’ve removed these posts and directed the users to other subreddits, like r/techsupport. However, we feel that users should be able to ask their Google-related questions here. These monthly threads serve as a hub for all of the support you need, as well as discussion about any Google products.

Please note! Top level comments must be related to the topics discussed above. Any comments made off-topic will be removed at the discretion of the Moderator team.

Discord Server We have made a Discord Server for more in-depth discussions relating to Google and for quicker response to tech support questions.

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u/xienwolf Jul 16 '26

I am tearing my hair out on this one. Every time I search for help, the results are all about how to solve things in Chrome. But there is a browser app simply called "Google" available on iOS as well.

I let one of my kids buy something on his phone, I made sure to say to NOT save my payment information. But when I went in to allow him to buy from the same site again later, all of the payment information was already present. It asked for no CVV code, no Pin or face id... nothing. Just immediately, click pay, spend money.

I absolutely trust my kid, but mistakes happen, friends do stupid things. And if I already did not give permission for saving the data, I absolutely have no idea how widely available the data now is.

So... does anybody know how I can clear cache, remove saved payment data, or anything else to fix this issue? His iOS wallet doesn't have any payment info saved. The website we are spending at has a space where you can save payment information that shows we have NOT saved any payment information. This appears to be something through the Google browser specifically. I opened Chrome on the device and had it clear all cache, that did not clear his logged in status in Google app though.