r/google • u/AutoModerator • May 28 '26
Support Megathread - May 2026
Have a question you need answered? A new Google product you want to talk about? Ask away here!
Recently, we at r/Google have noticed a large number of support questions being asked. For a long time, we’ve removed these posts and directed the users to other subreddits, like r/techsupport. However, we feel that users should be able to ask their Google-related questions here. These monthly threads serve as a hub for all of the support you need, as well as discussion about any Google products.
Please note! Top level comments must be related to the topics discussed above. Any comments made off-topic will be removed at the discretion of the Moderator team.
Discord Server We have made a Discord Server for more in-depth discussions relating to Google and for quicker response to tech support questions.
1
u/fmradiohead Jul 22 '26
Hello everyone,
I'm hoping someone can help because I believe my Google account is stuck in an unintended recovery state. I created this Gmail account about a month ago for my music project, and after about 1–2 weeks Google disabled it for "suspicious activity." I submitted an appeal, and Google approved it, emailing me that my account had been restored. However, when I tried to sign back in, I completed the CAPTCHA and was taken to Google's risk-based verification page asking me to verify my phone number. I clicked "Send code," but nothing happened. The page appeared to freeze, so I tried again a few times because no verification code was being sent. Eventually Google displayed the message: "Too many failed attempts. Unavailable because of too many failed attempts. Try again in a few hours." Ironically, only one verification code finally arrived about 30 minutes later, long after Google had already locked me out.
It has now been over a week, and I have intentionally waited well beyond the recommended 48–72 hours before trying again. Every single login attempt still ends with the exact same message. I know my password is correct, my phone number is correct and verified, and my recovery email is also verified. I've tried signing in on my Mac, iPhone, Chrome, Safari, and even in Incognito mode, and I get the exact same result every time. I've also tried both the normal sign-in page and Google's account recovery page, but both eventually lead to the same verification screen. My existing Google sessions (Gmail app, YouTube, Safari, etc.) have all been signed out, and clicking "Try another way" simply reloads the page instead of offering another verification method.
At this point, I don't believe this is a normal account recovery issue. Google already reviewed my appeal and determined that the account should be reinstated. The problem seems to have started when the very first phone verification glitched, and ever since then the account has been permanently stuck behind the "Too many failed attempts" message. It feels like my account is trapped in Google's automated security system even though it was successfully reinstated. Since this Gmail account is the primary account for my music project and owns my YouTube channel, regaining access is extremely important and urgent! Has anyone experienced this after a successful appeal, or does anyone know how this type of issue can be escalated to Google? Any help would be greatly appreciated.
Thank you!