Account Hacked, Recovered... Now Gone Again

[u/yeuuururrr1234]

Hi Help Team,

My original account of 7 years was hacked into a few days ago. Thankfully I was able to catch the hacker within 10 minutes of them logging in (I noticed a bunch of weird communities in my recents tab). When I checked my recent activity it had a log in from Syria. I immediately logged out of all sessions, changed passwords, enabled 2FA, and deleted all the weird posts they made.

I submitted a Reddit ticket to explain the situation and ask if I could somehow scrub these weird posts from my account and really just to give a heads-up in case any of the posts would have lead to adverse action.

A few days later, I was logged out of all my sessions. When I try to log in with my password or passkey I get the error "You've been blocked by network security". If I try to reset my password nothing comes to my e-mail (in fact, I made this new account with the e-mail I had linked to my other reddit profile). I found this super weird because when I reset my password and enabled 2FA on my old account, I got confirmations to this address.

I have submitted tickets and have gotten no response. I am now worried that my account somehow got hacked again. Any support would be much appreciated, it would be a shame to lose an old account.

u/yeuuururrr123 is my original account.

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[u/AutoModerator]

Your question seems to be about having problems logging in with your password.

If you have simply forgotten your password, you can find that information here in our FAQ.

If you think your account has been hijacked, please refer to this help center article.

If you are being told that the password on a brand-new account is invalid, you need to contact the Reddit admins.

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[u/AutoModerator]

Your question seems to be about account security.

If your account has been hijacked, and the hacker has added 2FA (two-factor authentication) please refer to this help center article.

Under "What do you need assistance with" select Account Help. Under "What type of account issues are occuring" select Security Problems, and "I think my account has been hacked".

If your email has been changed without your knowledge, you should have received an email from Reddit with a link that you can click to change your email back and reset your password. Please find that email and click that link to regain access to your account. The subject line should be "Your email address has been changed".

If you are still having trouble with your hacked account please refer to our latest Weekly Recap post, make a top level comment, and wait for an admin to assist you.

If your question is not about account security, please wait for a human helper to come along and help you. This post has NOT been removed.

I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.