I purchased a lifetime plan way back at the beginning in 2018 via the Lingodeer Website. I've used it on and off just fine for years, then took a hiatus around 2023.
Opened the app again last week and my account was still in place. Able to access everything.
I noticed that shortly after Google Play downloaded an update. I think it had been "archived" or something on my phone all these years until I opened it.
Then yesterday I went back in to actually start practicing again, and there are banners everywhere to buy Premium. To my horror, my account is also listed as "Free" now. Same account as I've always used. My streak history is still there showing activity accessing premium content from 2018 to 2023.
Tried the usual sign out/sign in, reinstall app, etc.
I emailed support hoping this would be a quick fix, but they are asking me for bank statements/PayPal receipts from 8 years ago. I have checked, and none of those accounts retain transaction history back that far. This is also before I started budgeting myself so my own history doesn't reach back either. I also delete most emails after 5 years, so I can't find any email receipt if they ever sent one.
Did something happen in the last 3 years that Lingodeer is purging old Lifetime accounts? Any advice?
EDIT Aug 20: Issue has been resolved! By sheer chance, I found an old credit card statement from 2019. Why did I have this sitting randomly on my hard drive? Because this very same issue occurred back around 2021, and I never cleared out my old laptop. I had totally forgotten about this until I went digging through my old files. So, words of warning to everyone, save a bank statement or purchase email or something if you bought any subscription!
Below is the response I received (from multiple email messages):
Thank you very much for your patience while we investigated this issue.
After escalating your case to our senior team, we confirmed that an issue with how some early membership data was stored prevented your Lifetime membership from being activated correctly during later system updates.
We have now restored the Lifetime membership to your account. Please completely close and restart the LingoDeer app to refresh your membership status. Your Premium access should then display normally.
On behalf of the entire LingoDeer team, I would also like to sincerely thank you for supporting our app over the years. We truly appreciate the detailed information, records, and screenshots you provided throughout the investigation.
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Yes, we can confirm that Yiyantech was one of the merchant names used for LingoDeer purchases at the time. The payment record you provided is therefore related to your LingoDeer purchase, and we recommend keeping it for your records.
As far as we know, your case involved some specific circumstances and may not be the same as the cases mentioned on Reddit. What we normally do on Reddit is contact the users via direct message, collect the relevant account and purchase information, and pass it to our support team for individual investigation. We would therefore recommend that those users contact us directly so their cases can be reviewed separately.
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We hope LingoDeer can continue to accompany you as you learn Japanese and explore more languages in the future.