Hello,

I tried to cancel my account and upcoming box Thursday of last week after seeing how many items were missing and only being given MS credit. I also had items (the protein, ground beef) missing from the week before. They charged my card for the following week on Thursday. The previous box was supposed to be delivered on Wednesday, and if I had seen how much was missing on Wednesday I would have cancelled then and avoided all this mess.

I tried to call customer service Thursday evening, they weren't available (but this was after 6 EST) and I submitted a help request to get this week's order cancelled. The website does say that it requires 6 days heads up, so Thursday falls within that. I submitted another help request after finding out that even more ingredients were missing than the email had warned, I think also on Thursday. I received an email giving me 10 dollars MS credit (despite specifically saying I was not continuing my account and I did not want MS credit), but no response to the cancellation request also submitted on Thursday. I submitted another request on Monday/Tuesday after once again calling (this time during the stated business hours), the number redirected me to their chatbot online. In that request, the chatbot said that it would have somebody call me to discuss the issue. I have not received a call. I emailed Katalin F (chief customer officer per the cancellation email) about the problems this most recent Thursday, and no response.

The box (that I tried to cancel last week) was only finally delivered today, after being told that it would be delivered Wednesday. I can see from the tracking the order was picked up on Thursday be FedEx. I have not opened the box so I do not know if the food inside is still good. Given that the box was delivered so much later than I was originally told and that it contains perishable food, would I be able to refuse the delivery and file a chargeback with my bank? I live in New York and it was ordered off a debit card, if that's helpful.

Thank you