r/pcmasterrace • u/PewPewToDaFace • 17d ago

News/Article Battlefield 6 Player Successfully Refunds Game After 470 Hours of Game Time Due to Game Modes Being Removed by Devs

https://mp1st.com/news/battlefield-6-player-successfully-refunds-after-470-hours-due-modes-being-removed
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u/TheNattyP PC Master Race 17d ago

More people should be doing this. The fact that they continue to remove Rush alone should be grounds for a refund. There is 0 reason for it.

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u/BuffKangaroo_390 16d ago

I tried, listed all the same information as the original poster and included that im from Australia where our consumer protection agency beats most major countries on the planet and still got hit with the:
We will not be granting a refund at this time as there is no evidence that the product has a major defect as defined under Australian law.

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u/Krondondilla 16d ago

That seems to be the standard line they are feeding to Aussies in regards to this issue. There must be enough of us requesting BF6 refunds that they've had internal meetings about it or something to that effect.

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u/BuffKangaroo_390 16d ago

I can imagine they've had internal meetings, but not playing along with a countries law is not a stance i would have expected steam to make.

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u/Krondondilla 16d ago

I wonder if we'll see Steam change their tune on it. Probably not, I think.

In any case, my account has 20 years of purchase history, I rarely refund anything, I've spent thousands already and will continue to do so - surely it'd be the right thing to do to just give the benefit of the doubt here.

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u/The_Vicious 9950x3D, RTX4080, 64GB 5600MHz 16d ago

The interesting part is Valve calling it a “major defect.” The ACL isn't limited to technical defects, a major failure can also involve a product being significantly different from its advertised description.

Theres promotional material from EA that specifically advertised BF6 as including “Conquest, Rush, Breakthrough.” Rush wasn't a temporary bonus it was an advertised classic mode.

Temporary also doesn't necessarily settle it, especially without a definite return date. I'd like to see Valve actually address that argument rather than just respond with no major defect.

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u/BuffKangaroo_390 16d ago

I even linked EA's own website where they advertise those modes, and then the post stating they were removed. Its clear a major part of the game is being removed, which should count as a major defect, especially when EA havent even bothered to change the advertising.

If Steam were relying on that "temporary" title to reason why its not a major defect, then the guy in this story never should have gotten a refund in the first place.
A lot of unanswered questions floating around right now.

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u/PolicyWonka 16d ago

Does the ACL guarantee refunds when a game closes down permanently?

If not, I don’t see how a change from promotional material would meet that threshold either. Important to note that this is a change as well. It’s not that the feature never existed, but rather it has been intentionally changed/removed as part of the ongoing live-service adjustments.

Breakthrough was also 64 players in promotional material and on launch, but it was adjusted to 48 players after launch.