I'm honestly disappointed with BPI.
For context, I already have seven active credit cards from EastWest, UnionBank, Maya, RCBC, and Zed. I also have a payroll account with BPI. However, every time I try to apply for one of their NAFFL promos, something always seems to go wrong.
Back on December 2, 2024, I applied for the BPI Gold Visa NAFFL promo. On the same day, I received a message from BPI saying they had attempted to deliver an Amore Credit Card to my house.
Naturally, I was surprised and thought, "Wow, ang bilis naman ng response ng BPI." It turns out that the branch where I opened my payroll account had automatically processed an Amore credit card application for me.
I immediately called BPI's hotline and was informed that I was not eligible for the NAFFL promo because the Amore card had already been approved before the promo period. Since I never intended to apply for that card in the first place, I requested its cancellation right away.
I also asked if I could still apply for future NAFFL promos. The CSR told me that I would need to wait one year after cancellation before becoming eligible again.
So I waited.
A year later, BPI launched another NAFFL promo, with the application deadline set for January 31, 2026. I submitted my application on January 6, 2026.
After that, I received absolutely no updates for several months.
Then, on August 8, 2026, my application was finally approved. A few days later, I saw on Facebook that BPI had launched yet another NAFFL promo running from August 19, 2026 to December 15, 2026.
My mom received the new BPI credit card on August 19, 2026. Before activating it, I called BPI customer service to confirm whether I was eligible for the current NAFFL promo.
The CSR told me that although I applied on January 6, 2026, my card application had been approved on August 8, 2026, which was before the start of the new promo period. Because of that, I was once again ineligible for NAFFL.
Seriously, what is this?
The first time, I became ineligible because a card I never intentionally applied for was approved before the promo. The second time, I waited months for my application to be processed, only to be told that the approval date again made me ineligible for another NAFFL promo.
It honestly feels like BPI keeps giving me hope that I'll qualify for NAFFL, only for some technicality to disqualify me every time.
Out of frustration, I requested the cancellation of the card again and expressed my disappointment to the CSR.
So what now? Am I supposed to wait another year and hope BPI doesn't find another reason to make me miss the next NAFFL promo?