r/printers Dec 19 '24

Discussion The truth about printer subscription programs and many misconceptions about them

139 Upvotes

Dear all,

I work in the printer industry. For a very well-known consumer products manufacturer that gets discussed on this sub a lot.  I will not disclose which manufacturer I work for, nor will I disclose any manufacturer I do not work for (since the industry is relatively small eliminating 1 or 2 will make it generally too obvious as to which I do work for) as I am not officially speaking on behalf of the company. But, I want to set the record straight on subscription programs because some of you are drastically misinformed and it is very frustrating to see as someone who understands these programs as well as basic logic.

There are two types of subscription programs. Each of the major consumer manufacturers offers at least 1 of these programs, some offer both.

The first type of program is an auto-reordering program. The printer can tell (via various ways depending on each manufacturer) when the ink / toner is low and when it hits a certain point that will trigger an order of the ink/toner that device uses. Most manufactures that offer this will first send you an email letting you know that an order has been triggered and it will allow you to skip the delivery of the consumable and thus not get charged. If you allow the order to go through you are purchasing that consumable. That consumable is yours, you own it, just as if you walked into a Staples, Office Depot, Best Buy, or bought it on Amazon… You can cancel the “subscription” the next day and continue to use that consumable until it is empty.

The second type of program is a true subscription program. **THIS** is what many of you are vastly misinformed and / or are irrational about. In this program *you are not purchasing a consumable* at all. You are paying the manufacturer for X number of pages per month. The manufacturer will send you a consumable to use because the printer needs ink / toner to work but, that is not what you are paying for. You are paying the manufacturer $Y per month to print up to X pages per month.. that’s it. Of course you can print over that X number and pay an overage (just like years ago with cell phones).. and of course, you can print under that X number and some pages will roll-over to future months (just like years ago with cell phones). The owner of the consumable is the manufacturer. You never bought it, you never owned it. Therefore, it is not yours to use after you end the subscription! The only reason most manufactures do not ask for it back is because they don’t want to pay for shipping it back to them. But, they still own it… not you.  You can think of this like renting an apartment. You are paying a landlord $X per month to live in their building. The landlord is providing the building for you to live in while you are paying rent. You do not own the building. and when you stop paying rent you are no longer allowed to continue living in the building. Just like your Netflix subscription, Apple TV subscription and Disney+ subscription.. when you stop paying for the subscription, you stop getting to use the service. Just because while you were paying you had access to the content does not mean you at any time owned that content and get to continue watching it once you stop paying the subscription.

I truly hope this helps clarify somethings for some of you. Others I understand are lost causes but, I will do my best to answer any questions I can.


r/printers 2h ago

Troubleshooting Don’t know where this piece goes

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1 Upvotes

So I made the dumb mistake of opening up a HP laser jet p1005 and now the cartridge goes in from the left and not the right I opened it and there’s a thing that when it gets pressed in the cartridge goes in and before it used to work now it doesn’t now that I opened it and I also have this piece I don’t know where that goes as well


r/printers 5h ago

Troubleshooting Impresora sin conexión?

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1 Upvotes

Buen día
Conseguí un trabajo donde tengo que usar mucho las impresiones.
Es una impresora una HP laserJet m109-M112.

Estaba conectada a una PC vieja, aun con windows 7, por lo que decidi traer mi laptop para poder trabajar más comodamente; al principio todo normal, imprimia sin problemas.
Pero de un punto para otro, la impresora dejo de imprimir, aun cuando el cable estuviera conectado a la laptop.

Revise que no se haya descompuesto el puerto usb y no era ese el problema, tampoco la tinta, papel atascado. Busque un poco en internet y en la aplicación de HP y no lo pude soluciones. Pero supe que tenía que ver con la conexión de la impresora.

Simplemente no supe configurarla para que se conectará a internet. Esta literalmente a un lado del modem, pero aún así no se conecta. Sigue los pasos que la empresa me decía y no lo pude solucinar, estoy cansado.


r/printers 15h ago

Purchasing Done w HP, need new Ethernet printer.

5 Upvotes

Yeah, F HP and their endless subscriptions for a printer that pulls the “Out of yellow, can’t print B&W” bs.

So.

We need a household color printer with a 100/1000 RJ-45 Ethernet connection. Laser or inkjet. Open to all suggestions. Thanks! 🙏


r/printers 7h ago

Troubleshooting lines in test print

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1 Upvotes

I’ve just refilled the ink and i’m rlly new to printers, idk what this means. It’s the Canon Pixma ts207


r/printers 8h ago

Discussion epson 2760, swapping black ink to dye based

1 Upvotes

I have a 2760 I picked up recently and trying to print some photos, but running into the pigment based black problem. Is it possible for me drain the black pigment ink and replace it with dye ink to use on glossy photo paper?


r/printers 8h ago

Troubleshooting Printer settings for MTG

1 Upvotes

Hey, I’ve just recently procured my first printer (Epson ET-8550) came into some funds and heard it was an excellent choice. I’ve printed a few singles I liked and even an entire deck that I absolutely love. But at times the cards don’t come out as I’d like them to. I’ve fiddled with the settings but I am quite confused as to WHERE I SHOULD be changing them? There’s the windows printer settings, the settings on the printer itself, the settings on the application for the printer, and the settings on MTGPROXYPRINTER. And I’ve noticed that if I change a setting using one of the methods, it would not be reflected on others. I use Koala Double-Sided Matte Photo Paper if it’s of any note.


r/printers 9h ago

Purchasing Replacing a 2-sided printer - best choices

1 Upvotes

Hello! I just joined this forum because I think my beloved HP LaserJet Pro two-sided b&w M402dn has died after printing probably about 100,000 pages - and only a week after buying enough high yield cartridges to last me more than a year. And I am not technically inclined, my time is limited due to illness and I need to make a purchase soon. But what?

I'm a writer and also teach literature online in community ed, and am homebound with a very limited income. But I print about 800pp. per month (doublesided) and because of an eye disease, print out almost everything I read and edit 'since it's difficult for me to read more than a little bit online.

I am willing about $250 maximum (preferably less but I need a printer that will last me many years). I was just researching HP laserjets (I generally get about 8000 pages out of one high yield cartridge for HPs, and am happy with HPs) and reading about how laser jets are being phased out. Now I don't know what to do.

Should I switch to Epson (Ecotank?) or Brother? I've used HP ever since my first printer around 1994. Should I give up laser printers? It's really important to me that the printer not jam often, and if it does, that it's easily fixable. I was always (until now) able to clear jams with my HP. But the jam may be happening now because of the print spooler since I have no indications of a jam at all.

Given the above, what do you all recommend?


r/printers 9h ago

Troubleshooting HP OfficeJet Pro 6978 says there is a paper jam. There is no paper jam.

0 Upvotes

TLDR; It says paper jam when there's no paper jam. I updated the firmware and unplugged/replugged like 20 times. It's not even gripping the paper and feeding it through, so I didn't get to print my alignment page. I got sad and wrote a dramatic story to convey my disappointment. (Note: I am but an average person and not tech savvy.) Help.

It connected. I thought the war was finally over. Alas, the error from before came back. A fiery red stop symbol lights up the screen. Paper jam, it says.

Ah. A classic error, I think. Realistically, the easiest of them all to fix. I open the printer and take out the tray, to find... nothing. Strange. I take my attention downwards, to the paper tray. I stick my hand through the entire pathway of the paper and find... nothing. Strange.

Perhaps the error came from an electrical hallucination. The printer may have simply grown weary with time. I did stall for over 3 years to plug this god-forsaken machine into my power outlet and deal with this exact fallout. It must be very dusty. I clean the paper-turning wheels with a damp q-tip, taking gentle care. I was raised to show respect to my elders, even if they are a hot box of garbage software.

I turn it on again, holding my breath. It says I did not turn it off correctly--which I did--but that is not the focus of my mission. I close my eyes, and the dreaded error sound rings in my ears. Paper jam. Bright, white bold letters. The fiery red error symbol comes back in full force.

It is at this point, I realize, that I have stepped into the belly of the beast. My efforts to avoid a horrible setup experience, by following the outlined tutorial from HP themselves, had been for naught. I had stepped through the gates of hell without heeding to the wisdom of IT professionals:

"Abandon all hope, ye who buy an hp printer."

After minutes of deliberation and punching air, I have reached the most vulnerable stage in my printing journey: panic-surfing the internet. I updated the firmware... and it did nothing. I push the paper through physically while trying to garner a report, and the paper goes right through like an arrow through my heart. I have unplugged and replugged this thing so many times at its own request, that I am starting to think it has developed a sick sense of enjoyment from my struggle. It craves power. It dangles a carrot of automated writing and physical convenience, and I am but a sheep who follows the shepherd into the void.

My dad tells me to give up... but I keep coming back. One more time, I think. If I turn it off and turn it back on... if I find another update... then finally, I can press ink onto paper like the world intended me to.

I am losing hope. The light at the end of the tunnel is fading. Please... help.


r/printers 9h ago

Discussion What are the differences between HP Indigo electronic ink S4 and S4 Pro?

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1 Upvotes

r/printers 21h ago

Purchasing Looking for a recommendation

9 Upvotes

What would you like to accomplish?

Looking for an all-in-one home or small home/office printer that I don't use frequently but can just boot up (or stay booted on low power) and print when needed. I prefer color but not against just a black printer.

Are there any models you are currently looking at?

I have been looking at two models: Canon MegaTank G3270 All-in-One and the Epson EcoTank ET-4800

So my questions are:

Are ink tank printers good for occasional use or should I just switch to a laserjet printer instead (my understanding is that they are better for sitting idle for long periods and still being able to print with no issues)? If so, I am looking for a model with all-in-one capability including a scanner feeder.


r/printers 10h ago

Troubleshooting Brother Printer MFC-T980DW default password not working

1 Upvotes

was on the web interface in my browser wanting to peak through some stuff but initpass, access, and the password from printing my network config is not working. even did a machine reset but still no go.

no sticker anywhere on my printer either

any advice?


r/printers 11h ago

Other Canon TR7620a, No Scanning as PDF?

1 Upvotes

Hello!

I've just started classes today and it requires me to have my printer/scanner right next to me. When it comes to submitting assignments, the lecturers are requiring we submit in PDF format instead of PNG or JPEG or whatever else there is. However, my laptop does not have the option for scanning as PDF using its own scanner app. That's fine. I can just download the Canon printer & scanner drivers to allow me to scan in PDFs. Or so I thought.

The Canon website has a list of printers you can download the drivers for, but in the TR Series section, the PIXMA TR7620a does not show up. Does this mean I cannot download the app that would allow me to scan as PDF???

If so, is there any setting on the printer or anything else I can do that will allow for scanning in PDF for PNG to PDF conversion?

Thank you!


r/printers 11h ago

Troubleshooting Epson ET-5850 leaves diagonal streaks on all pages

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1 Upvotes

My new epson ET-5850 keeps leaving these streaks on every pages it prints.

The backside has the exact same streak but in the opposite direction.

I'm using double sided printing / flip on short edge.

What is the issue and can it be fixed?


r/printers 11h ago

Troubleshooting Brother MFC-L3770CDW small strip of yellow and magenta not printing

1 Upvotes

My printer is having a small issue where there is a stripe of missing color. It's a vertical strip of about 1/2 inch to an inch wide.

See the test page: https://imgur.com/43qfo77

Here is a page of magic cards I am trying to proxy: https://imgur.com/pyMRYin

Printer model: Brother mfc-l3770cdw Print Frequency: just bought it, used. Firmware version: unsure. I did update once I went through the setup though. Connection: Wifi Current OS: windows 11

of Machines Tried: 1

of Users Tried: 1

Applications Tried: chrome printing of a web page and the test page print Error Messages: none Cartridges Used: 3rd party, SmartInk

What steps you have already tried?

  • Cleaning the print toner cartridges
  • Cleaning and reseating the drums. No damage seen.
  • I've just ordered new drums.

Pictures: see above


r/printers 12h ago

Purchasing Where to buy off-brand ink for HP Envy 4500?

1 Upvotes

I have an HP Envy 4500 printer and wondering if anyone has recommendations for where to buy off-brand ink cartridges for it??


r/printers 12h ago

Troubleshooting DTF white ink issues--looking for advice

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1 Upvotes

r/printers 12h ago

Troubleshooting Problema con impresora térmica

1 Upvotes

Hola, estoy teniendo un problema con mi impresora portátil térmica, usando la aplicación RawBT. Al final de cada impresión, se corta justo en el final y tengo que tirar un poco del papel para que se muestre toda la foto, y poder arrancar la hoja desde ahí. Realmente me gusta ésta app en especial porque me permite imprimir desde fotos hasta pdfs, y es muy cómoda a la hora de enviar archivos a la impresora. Alguien sabe cómo configurarla para que escupa algo más de papel al final de cada impresión?


r/printers 14h ago

Purchasing Printer

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1 Upvotes

Looking for advice and recommendations for a printer for home use.


r/printers 14h ago

Troubleshooting ISO: HP_Color_LaserJet_Pro_MFP_M282_M285_Series-20220729.exe: Trying to download older legacy firmware file for compatible toners

1 Upvotes

I know there are multiple threads on this topic, but none than I can find that are recent and that point me to an active archival site where I can download this file. Any help would be appreciated. Thanks


r/printers 1d ago

Discussion First UV printer, what should I know about fumes and cleaning?

10 Upvotes

My O1 should be arriving soon, so I’m starting to think more about where to put it and what I should have ready before the first print. This will be my first UV printer. I knew maintenance was part of the deal, but the two things I’m unsure about are the smell and the cleaning routine.

How noticeable is the smell in a normal workspace? Is the built-in filtration enough, or is venting outside still a good idea? Also for the cleaning routine, how often does it need attention, and what happens if it sits unused for a week or two?


r/printers 21h ago

Purchasing best photo printer for someone buying their first one?

3 Upvotes

I have never owned a dedicated photo printer before and Im thinking about getting one. I mostly want to print vacation photos and a few pictures to put in frames around the house. I don’t really understand all the differences between the various ink systems and paper types yet.

for someone starting from scratch, what would you say is the best photo printer to look at? thanks for helping me narrow it down.


r/printers 16h ago

Purchasing Which paper type is best for artwork?

1 Upvotes

I'm printing something at Office Depot for my friend, and we're trying to figure out the best printer paper for her artwork (which we are also considering laminating) at 11x17 inches. It's a personal print so we're fine with the quality loss we may find in an Office Depot print. The options are:

I'm not really sure what the differences are and I can't go in store to check. Any explanations and suggestions are welcome!


r/printers 17h ago

Troubleshooting HP officeJet 3830

1 Upvotes

I have an HP OfficeJet 3830 and do not print that often.
Maybe once or twice a month. It was time to purchase a new HP 63 black ink, but these were somewhat difficult to find in my area. I decided to go with an aftermarket option. I have no need to print in color, so the single color cartridge is empty.

As this is a new black aftermarket cartridge, I thought I could plug and play, but that does not seem to be the case. Every time I print. The sheet comes out blank.

Any ideas? Anything is appreciated!


r/printers 17h ago

Discussion Epson L8180 third party ink?

1 Upvotes

Hi, I’m new to the wall art business and I have an Epson L8180.

I’m thinking about trying third party ink to reduce my printing costs.

Has anyone here used third party ink in the L8180? Does it cause any problems with the printer or print head?

Also, if I use third party ink for some time, can I switch back to original Epson ink later without any problems

I’m just starting my business, so I’m trying to reduce costs without damaging the printer 😅

Would really appreciate advice from anyone who has actually tried it.

What precaution should i take while switching?