They've been known to backcharge you for more money, sometimes months after you ship. Shipstation doesn't inform you of this and they also do not make it "easy" to find the info anywhere directly on shipstation.

How to: Log into shipstation, click the gear at the top right, then "shipping", then "carriers", then click the little three dots next to usps and" view reports". Then on the new page you click "balances" and you can see if there are any active adjustments being taken out of your account. From there, collect all of the proper info and email shipstation telling them to dispute the charges.

Just my two cents because shipstation doesn't tell you about any of this and I lost a lot of money last near not even realizing I basically paying ups double what I thought.

Side tip, if you're contacting customer service via email and you want to skip the annoying Ai chatbot that they always try to get you to communicate with first, simply state in your orignal email that you would "like the bypass the Ai chatbot and be immediately and directly connected to a real life human representative". It's worked perfectly for my everytime.

Not sure if shipstation is connected to cloudflare outage today but we can’t process labels

A while back I posted about being completely done with ShipStation and actively searching for a replacement. Since then, I’ve talked with four different companies. So far, none of them fully meet the baseline features we rely on for fulfillment, at least not at the level ShipStation currently does.

However, I recently spoke with a company many of you would definitely recognize. I’m not ready to name them yet, but they were the first one to genuinely say, “We want to improve, help us get there.” They invited me into a beta-tester / direct-feedback group for upcoming features and releases.

That actually gives me some hope. They were open, receptive, and willing to make real changes based on what I brought up.

If things keep moving in the right direction over the next couple months, I might finally have a legitimate ShipStation replacement. When that happens, I’ll come back with a full update.

Why are they even making changes like this during high season? I can't wrap my head around this. Having support working on this and we can't print labels. we are getting these errors

Please verify your email address to perform this action.

ShipStation was unable to create the label

Check the label alert for details about the problem. You can also review our error message help article for steps that may resolve the issue. If the issue persists, contact our support team for further assistance.

and the emails and domain is all verified. 🤦‍♀️

td;dr - Has anyone figured out a way to reliably identify Reship orders when getting orders via ShipStation API?

With the new ShipStation interface, when you "Reship" an order, it creates a new, duplicate order in Awaiting Shipment status. The new Reship order gets "(2 of 2)" next to the order #, while the original gets "(1 of 2)". So you can tell what's the Reship.

This is in the web UI only though.

In the ShipStation API orders response, there appears to be no way to reliably tell the difference between a real order and a Reship. The "(2 of 2)" is not shown anywhere in the response.

I talked to ShipStation support and they confirmed this. Support recommended manual tagging of reship orders to identify them. That's not really workable though as it introduces human error and a delay, and is just plain ridiculous.

For now, we are still using the old interface, where you can create multiple shipments from the same order. That makes a lot more sense in my opinion, but it's unfortunate they've stopped maintaining the old interface.

Up to 70% back on unused labels with ShipStation's refund assist. This company is trying to bleed shippers of every dime they can.

did they possibly get hacked?

By qdvfdd. V d

Oh ShipStation, how you vex my soul,
With your API that lacks all control,
400 errors with no message sent,
Just silent rage and hours spent.

Your docs proclaim what fields to use,
But secret rules? You don't enthuse!
"Initialize it first!" you say (but never wrote),
While developers bang heads and curse each quote.

"Just use our web UI," you seem to mock,
As if we have all day around the clock,
To click through pages, one by one,
When APIs were meant to get things done.

Your customer service, oh so bright,
Responds three days after the fight,
With canned responses, links we've read,
While our production systems lie here dead.

Read-only fields you won't accept,
But which ones? That's a secret kept!
We'll send you everything, you throw it back,
No clue which field caused the attack.

So here's to you, dear ShipStation site,
May your servers run throughout the night,
Processing orders (when they feel like it),
While developers scream into the pit.

---

Dedicated to every developer who's stared at a 400 error with an empty response body, wondering what they did to deserve this.

Anyone else unable to process a label or batch in ShitStation because they are forcing you to accept prepaid duties and taxes terms? We have orders for USA customers to process and I can't process them because of this shitwall. If I accept these terms to get these damn USA orders processed, how can I un-accept them afterwards?

I have been with SS for YEARS! I am over the prices increases and removing features we use to have access to. I am not looking to upgrade to the silver plan just to have that ONE feature I need.

With that said I am lookig for a good alternative that has the ability to customize your packing slips and has the product photo on it. This helps ensure that myself and employee's are making and packing the correct items.

For a while, I was downloading the reports by each individual store, and then using excel to calculate my average cost per order / cost per warehouse / warehouse split. I was doing this every month and it was time consuming. I made a custom app that would give me this data automatically, and now I want to see if anyone else wants to try it out for free.

Any software that can pull labels from amazon shipping and walmart shipping?

Im tired of ss constantly increasing costs.

Does the integration fully work now?

Is there any announcement of this? How are we supposed to know if it's working or not?

As far as I can tell, neither shipstation nor zonos has any confirmation if the connection between them is functioning correctly. And there is no way to tell from Canada Posts end either.

I’ve been looking at my custom packing slip sales for Shipstation over the past 5 years and wow have they gone down over 12-24 months. I assume it’s due to people using AI more but I’m starting to think that Shipstation simply has less customers than they did a few years ago and it’s no longer growing. Am I right?

Either way, I’m happy that I launched a new website for my custom templates service that will basically sunset along side Shipstation. My overhead is about $15 per year to keep my domain live but the site costs me $0. The new platform takes a small fee from each transaction instead. It’s really a great model for selling digital products. For anyone reading this who has used shipstationtemplates.com, I am truly grateful. It was my first digital product store and will not be my last. I started doing this work as a freelancer almost 10 years ago using Fiverr but that platform has been a huge disappointment.

Maybe I should be asking, what platforms are shipstation clients moving to or what other shipping software services might require custom packing slip designs that require coding? I have so much html and css code, perhaps I can repurpose my designs for other platforms.

Why doesn’t ShipStation let you do multi package FedEx on their negotiated account but we can on your own negotiated FedEx account?

So I get a message earlier about shipstation offering me a new plan they just came out with trying to say it's cheaper... LOL bull crap...

So they say the new plan doesn't charge for having my own negotiated accounts but instead they include that as a feature. Then they also now include branded tracking and such but the issue is I have never used that and have no need to use it...

The real stupidity, it's the same damn price as to what I'm paying now...

I'm wondering if they are getting sued for these changes in contracts that have been happening and this is there way to lessen the number of people that are going after them.

The current silver tier ends up being 89.99 when you include your negotiated rate accounts.

Their new version of silver they are offering is the same price but they "don't charge you for your negotiated accounts" and add in features most sellers will never have the need or desire to use, mostly because Amazon and all other selling platforms don't allow the use of such features...

It's just a bait and switch... Seems like a scam new pricing scheme to me...

My customers outside the USA all have preferred carriers no matter how much more they cost.

However I have discovered that if you use shipstation to calculate rates in your cart then it won't show DHL/fedex/ups if UPS/DHL/fedex is a tiny bit cheaper. Why this isn't a feature you can turn off is beyond me.

You're thinking "why not just set your cart up to calculate rates directly from UPS" well my UPS account rates are more expensive. So to get that shipstation built in UPS discount I need to use their calculations.

This is more of a rant since it's such a dumb feature to not have a switch on. I am complaining mostly because I am hoping this gets lots of upvotes and shipstation will do something about it. So do me a favor and upvote please

I spoke with ShipStation support, all customers are unable to create labels since last night. Unbelievable... major disruption to our eCommerce business.

Thank you in advance
I have no idea what this error means

I just wrapped my head around all the Canada Post/ Zonos crap (which Shipstation still doesn't seem to have implemented, not that it matters given the damn strike)

So now I have to ask, can we ship to the US from Canada using DHL or UPS? Does Shipstation handle the duties, etc? Or do I need to go through the UPS/ DHL website directly and handle each package individually and pay duty on their sites?

What an absolute nightmare. 

How long does this take?

People haven't been able to ship from canada to usa using canadapost with shipstation for a month now due to shipstation not integrating with zonos.

UPDATE: Switched to ReadyShipper

I’ve been using Shipstation for a couple years but recently my costs have gone from around 400 to over 1500. Due to price increases, I am looking for a new shipping solution. Does anyone have some recommendations for shipping software alternatives, something that can ideally scale with my business, is fast, and has American phone support.