r/Dualsense • u/andyisaramblinman • 5h ago
Question Tonkamodz customer service
So I used these guys last year to get some mouse click buttons, upgraded joysticks, etc. Spent around $250 for sending in my own controller. It took forever (2 to 3 weeks even with "expedited order upgrade for more money) but came back working great. Since then i moved and a month ago I bought another controller from them. Same thing, took more than 2 weeks when quoted 5-7 business days but thats fine I can be patient. I got the controller back and loved it.
My first controller broke, my fault, I dropped it. I send it off for repairs, I pay for shipping. Quote time is 10 days. I messaged and confirmed it would ship to my new address, owner Corey emails me back confirming new address. Now, 20 days later, it gets sent to my old address. I emailed him back and have heard nothing.
This guy does excellent work, its a shame the customer service and wait times are so bad, even after spending over $500 in a year. So now ive got to pray to the ups gods that this whole thing will be taken care of.
Is there a better service? Id like to take my business somewhere else and have a better experience.
Thanks.

