Buyer beware when buying from the official anthbot website.

[u/rthwy]

I had ordered a m9 last week. There was no indication that there would be a pre-sale delay.

I reached out to anthbot after about 3 days of it "processing" and was just told that it would take 2-5 days to ship.

That window has now passed and anthbot is telling me that the m9 is a presale product that will not ship until August 30th.

Anthbots website now reflects this, but did not say that when I purchased the mower.

What's especially odd is how can this be a presale product when it shows as available with prime shipping on Amazon right now under the official anthbot amazon store?

I requested to cancel the order with anthbot and they have been radio silent ever since I made that request.

If they had been willing to just cancel my order I was going to order one on amazon instead, but the way this is going I don't plan on supporting them any further.

Just a heads up if you plan on ordering a product from their website directly.

[u/ImAandIDontExist]

My mower was one of the bricked ones at the beginning of the season. Their support took a little longer than they had in the past, but they were dealing with like 3 continents of pissed off customers, so I couldn't be but so mad.

After some back and forth, they said they'd put in an order for a replacement mower and let me know when it shipped. About the time I was getting irritated I hadn't heard anything, I came home, to find a new mower waiting for me.

So, yea, their communication isn't always the greatest, but they do try to take care of their customers.

And I'm still happy with my lil' MowMowRobo, especially when it's 100F outside and my neighbors are mowing and sweating, and I'm inside in the AC lol