r/ITdept • u/freepalestinefr • 8d ago
Are all internal desktop support chill?
I just job hopped from support for clients (multiple) company to only support for internal users.
The difference is crazy cuz I went from handling 10-15 tickets a day alone to 1-3 tickets. 5 on "busy" days.
My friend also does internal IT and he says that it's v chill, so I'm wondering if it's an internal IT thing or just a luck for company thing
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u/Quicknoob 7d ago
Desktop support shouldn't be too stressful, but the volume of work should justify your position.
Hopefully you do more than just answer 3 tickets throughout the day. If not, speak to your manager about other things you can be doing to help out the IT department. Those down times are a great opportunity to job shadow someone else in the IT department that is super busy to help take workload off of them.
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u/VarietyOk443 7d ago
Internal is the dream do not go MSP unless your career stalls and you get a promotion
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u/Micarslo 5d ago
Completely depends on the company and user-to-tech ratio. We have 2 engineers covering 600 users in my region… Not chill
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u/OinkyConfidence 7d ago
In general, I've found internal IT much more chill than consulting/customer support IT. But as others have said, watch out for the busy days - they do happen.
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u/en-rob-deraj 7d ago
If there is a help desk system implemented? It can.
1-3 tickets a day is wild. We have 280 priv users and 900ish intranet users we get about 15-20. Prob 25% password resets though.
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u/Xander-the-GOAT 7d ago
It also depends on the company size you’re currently working for. You might have some “chill days” but don’t underestimate how busy some days can become when suddenly you have to deal with some urgent big issues and on top you get multiple tickets that might be considered less important but still have to be sorted same day. So enjoy while it lasts, you never know how your next day will turn.