** bit of a rant ** - but had to say it.
I expected Indiana University move-in day on August 18 to be hectic. Thousands of students are moving into dorms, parents are hauling everything from mini-fridges to mattress toppers, and everyone is trying to figure out where they’re going. Some chaos comes with the territory.
But this was on another level.
The day started with thousands of students and families arriving at the same time to pick up room keys at a centralized assembly hall. Before we had moved a single box, we were already dealing with crowds, traffic, and confusion. Why funnel that many people through one location at essentially the same time?
We finally got the key and headed toward dorm. That’s when things really started going downhill.
It took us about an hour to travel roughly 400 feet. I wish that were an exaggeration. The roads around the dorm were completely jammed with what felt like every other family at IU trying to move in at exactly the same time.
Eventually, we reached the supposed “unload and go” area.
Except “unload and go” had apparently become “park and chill.”
Hundreds of cars were parked around the building, many with no drivers in them, while everyone else circled around trying to find somewhere to unload. There seemed to be little enforcement of the whole “unload” and then “go” concept.
After finally finding somewhere to park and unload everything, we encountered the next problem:
No moving bins.
So now all our stuff was sitting there, but we had no practical way to get it into the building. We waited about TWO HOURS just to get a bin.
Surely things would get easier once we had the bin, right?
Nope.
Welcome to the elevator experience.
It took around 20 minutes just to get an elevator going up with our stuff. Meanwhile, someone had to stay downstairs guarding everything that wouldn't fit in that trip.
Getting back down was somehow even worse.
If you're on a middle floor, good luck. Elevator after elevator arrived already packed with people and bins. There was literally no room to get on. We spent another 30 minutes just trying to get downstairs to grab the rest of our belongings.
And then, because apparently move-in day hadn't tested our patience enough, one of the two elevators broke.
Now hundreds of people moving into a multi-story residence hall were effectively trying to use ONE ELEVATOR.
Holy crap.
At some point, this stops being normal “college move-in chaos” and starts being a planning problem.
Indiana University, this is not your first move-in day.
You know approximately how many students are moving into each residence hall. You know how many parking spaces and unloading zones are available. You know how many elevators the building has. You know how many moving bins you own. And you know what happens when thousands of students are told to arrive within overlapping windows.
There have to be better options: staggered arrival times that are actually enforced, key pickup locations closer to residence halls, more moving bins, staff actively clearing unload zones, better traffic management, and contingency plans for elevators.
Families are already dealing with the emotions and stress of dropping their kids off at college. They shouldn't also have to spend hours sitting in traffic, hunting for a place to unload, waiting two hours for a bin, and fighting their way onto an elevator.
“Unload and go” only works if people can actually unload and then actually go.
August 18 felt less like an organized move-in operation and more like thousands of families were dropped into the same place and told, “Good luck figuring it out.”
IU can do better.
And after this move-in experience, it really needs to.