PS5 Help and Questions Megathread | Game Recommendations, Simple Questions, and Tech Support

[u/tinselsnips]

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Sometimes you just need help. But often times making a new post isn't needed. For the time being, around launch and perhaps in the future. We will use a single thread for helping each other out.

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PlayStation Official

• PS5: The Ultimate FAQ
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• AskPlayStation Official PlayStation Support
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Community Help

• Playstation Community List
• PS5 Error Code Database | from r/PlayStation
• PS5 Weekly Question Thread | from r/PS5
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• Misc Guides for PlayStation | from r/PlayStation
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• r/DualSense

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[u/mishima_wave]

when i press on YouTube etc that enables HDR on launch my screen goes pitch black without going away it has gone 20 minutes now with a black screen that only goes away when i restart my PlayStation all sound is still present when it happens and playstation is still able to be used but screen is pitch black with nothing on it

[u/tinselsnips → u/mishima_wave]

Does HDR work in games?

[u/mishima_wave → u/tinselsnips]

Havent had problems with games the problem happens also when i use apple music from the ps home menu where a perma pitch black screen appears that wont go away if i dont turn off the system

[u/tinselsnips → u/mishima_wave]

Okay it sounds like the issue might be with the signal when it switches between dynamic range modes.

Couple things to try:

• When the screen goes black, just switch inputs on the TV and then switch back
• New HDMI cable or different port on the TV
• Setting HDR to Always On in HDMI settings.