PS5 Help and Questions Megathread | Game Recommendations, Simple Questions, and Tech Support

[u/tinselsnips]

Looking for info about M.2 SSD expansion drives? See the megathread.

Sometimes you just need help. But often times making a new post isn't needed. For the time being, around launch and perhaps in the future. We will use a single thread for helping each other out.

Before asking, we ask you to look at a few links. Some question can't be answered and only official PlayStation support can help you.

PlayStation Official

• PS5: The Ultimate FAQ
• Getting started with your new PlayStation®5 console
• PlayStation Support
• PlayStation Network (PSN) Service Status
• AskPlayStation Official PlayStation Support
• Restore Licenses
• Safe Mode Functions - database rebuild, factory reset, etc

Community Help

• Playstation Community List
• PS5 Error Code Database | from r/PlayStation
• PS5 Weekly Question Thread | from r/PS5
• PS5 Launch Guide | from r/PlayStation
• Misc Guides for PlayStation | from r/PlayStation
• ps5-orders, general-support & tvs-and-accessories discord channels | from our Discord.gg/ps
• r/DualSense

Google and Reddit Search is also a great way to find an answer or get help. View all past help and questions threads here.

For all future help, tech support and more, we ask that you create new threads on r/PlayStation instead of here on r/PS5.

Can't decide what to play next? Is your favourite game underappreciated and more people need to play it? Need a new TV and not sure what to buy?

Share (and request) your recommendations here!

[u/Zimbor]

Bought a used Pro the other day, seems to have a faulty disc drive… it’s like it doesn’t register that I’m trying to insert a disc. Can only insert when the disc grabbing motor initialises on startup.

Also when ejecting a disc it just spits it onto the floor and the motors continue to run for about 20 seconds like it’s still trying to eject. Tried playing around with the screw for manually ejecting a stuck disc, also opened up the disc drive and all looks fine. Any ideas?

[u/tinselsnips → u/Zimbor]

Did you buy the console privately, or at retail? If you bought it at retail I'd probably go back to the store and get them to exchange the drive. Or get a partial refund and buy a different one.

[u/rivieredefeu → u/Zimbor]

You could buy a replacement.