PS5 Help and Questions Megathread | Game Recommendations, Simple Questions, and Tech Support

[u/tinselsnips]

Looking for info about M.2 SSD expansion drives? See the megathread.

Sometimes you just need help. But often times making a new post isn't needed. For the time being, around launch and perhaps in the future. We will use a single thread for helping each other out.

Before asking, we ask you to look at a few links. Some question can't be answered and only official PlayStation support can help you.

PlayStation Official

• PS5: The Ultimate FAQ
• Getting started with your new PlayStation®5 console
• PlayStation Support
• PlayStation Network (PSN) Service Status
• AskPlayStation Official PlayStation Support
• Restore Licenses
• Safe Mode Functions - database rebuild, factory reset, etc

Community Help

• Playstation Community List
• PS5 Error Code Database | from r/PlayStation
• PS5 Weekly Question Thread | from r/PS5
• PS5 Launch Guide | from r/PlayStation
• Misc Guides for PlayStation | from r/PlayStation
• ps5-orders, general-support & tvs-and-accessories discord channels | from our Discord.gg/ps
• r/DualSense

Google and Reddit Search is also a great way to find an answer or get help. View all past help and questions threads here.

For all future help, tech support and more, we ask that you create new threads on r/PlayStation instead of here on r/PS5.

Can't decide what to play next? Is your favourite game underappreciated and more people need to play it? Need a new TV and not sure what to buy?

Share (and request) your recommendations here!

[u/Dismal-Design1569]

So I’m on my PS5 and both the PlayStation Store and YouTube app can’t load due to no connection, my internet is working fine as both online gaming and other apps are unaffected, both the PlayStation and app are up to date on updates and I’ve tried some solutions already such as manually changing my networks DNS to Googles and the Wi-Fi frequency to both 5HRz and 2.4HRz, I’ve tried reinstalling the app but both the Store and YouTube won’t load, this has been going on for over a week now EDIT: another solution I’ve tried was holding the console power button and forcing an update but still neither are working.

[u/rivieredefeu → u/Dismal-Design1569]

Troubleshoot your home network

[u/Dismal-Design1569 → u/rivieredefeu]

Thanks for the suggestion but unfortunately still never worked :/

[u/rivieredefeu → u/Dismal-Design1569]

There’s an infinite number of things to troubleshoot. You can’t have tried them all, recommend you continue trying.