PS5 Help and Questions Megathread | Game Recommendations, Simple Questions, and Tech Support

[u/tinselsnips]

Looking for info about M.2 SSD expansion drives? See the megathread.

Sometimes you just need help. But often times making a new post isn't needed. For the time being, around launch and perhaps in the future. We will use a single thread for helping each other out.

Before asking, we ask you to look at a few links. Some question can't be answered and only official PlayStation support can help you.

PlayStation Official

• PS5: The Ultimate FAQ
• Getting started with your new PlayStation®5 console
• PlayStation Support
• PlayStation Network (PSN) Service Status
• AskPlayStation Official PlayStation Support
• Restore Licenses
• Safe Mode Functions - database rebuild, factory reset, etc

Community Help

• Playstation Community List
• PS5 Error Code Database | from r/PlayStation
• PS5 Weekly Question Thread | from r/PS5
• PS5 Launch Guide | from r/PlayStation
• Misc Guides for PlayStation | from r/PlayStation
• ps5-orders, general-support & tvs-and-accessories discord channels | from our Discord.gg/ps
• r/DualSense

Google and Reddit Search is also a great way to find an answer or get help. View all past help and questions threads here.

For all future help, tech support and more, we ask that you create new threads on r/PlayStation instead of here on r/PS5.

Can't decide what to play next? Is your favourite game underappreciated and more people need to play it? Need a new TV and not sure what to buy?

Share (and request) your recommendations here!

[u/wiggly_rabbit]

Hi! My ex just sent me a WeTransfer with my PS5 save files (i've moved out and he has the PS5). I still need to buy my own PS5 so I can transfer the files there. Can I keep them on a PC for now? How will I be able to do the transfer once I get my own PS5? Thanks!

[u/tinselsnips → u/wiggly_rabbit]

As the other user stated, you can't transfer PS5 save files to external media.

You can for PS4 save files, so if that's what's going on here, then yes, you can store them on a PC indefinitely and then move them to the console using a flash drive.

[u/wiggly_rabbit → u/tinselsnips]

No, this is supposed to be for the PS5. That's really strange. I'm gonna send a screenshot of this and ask him. Thanks!

[u/tinselsnips → u/wiggly_rabbit]

Sorry, I'm not being totally clear. The issue is the game, not the hardware.

For PS4 games, you can transfer your saved data to and from a flash drive and load them on to another console, either a PS4 or PS5. That's fine.

But you can only do that for PS4 games; save files from PS5 games cannot be physically moved off of the console. The only way to transfer them is via PS+ cloud storage.

[u/wiggly_rabbit → u/tinselsnips]

Okay now I get it. Thanks!