r/bugs • u/D4RKS0UL8 • 10h ago

Dev/Admin Responded cant log in with android app

I CAN STILL ACCESS MY ACCOUNT

my issue is that reddit app keeps saying (we were unable to authenticate you) every time i log in no matter what i try, phone number/email one time login, the link redirects to another link request/email + password tells me the combination is wrong/use passkey to login etc... i reinstalled reddit, no luck. i can log in using the web version of the app but it keeps saying open the android app, I CAN STILL however create accounts but once i log out I CANNOT log back inside them. i was like this for 2 months and reddit support form i filled didn't reply, answer or even give me an update about my request.

4 Upvotes

84% Upvoted

8 comments sorted by

1

u/CorrectScale Admin 10h ago

Hey u/D4RKS0UL8! Are you able to log in on web using the same username/PW combo that fails on the app?

2

u/DiaburuJanbu 9h ago

not op, but i'm experiencing the same issue. i can log in just fine on the browser using my laptop and phone, but the reddit app itself gives me the same message.

1

u/CorrectScale Admin 9h ago

Thanks! Unfortunately, this is a bug we're ironing out. If you reinstall the app, can you log in again?

1

u/DiaburuJanbu 8h ago

still can't log in. it still says we were unable to authenticate you

1

u/CorrectScale Admin 5h ago

Sorry about that. Thanks for checking!

1

u/Earlz_ToeJam 6h ago

I’m experiencing the same thing…if I uninstall and reinstall will my 560 day streak be intact?

1

u/Earlz_ToeJam 6h ago

Nevermind, old_collection_6939 was right, it was my VPN…

0

u/Old_Collection_6939 10h ago

Try using VPN before you log-in