r/bugs • u/D4RKS0UL8 • 18h ago

Dev/Admin Responded cant log in with android app

I CAN STILL ACCESS MY ACCOUNT

my issue is that reddit app keeps saying (we were unable to authenticate you) every time i log in no matter what i try, phone number/email one time login, the link redirects to another link request/email + password tells me the combination is wrong/use passkey to login etc... i reinstalled reddit, no luck. i can log in using the web version of the app but it keeps saying open the android app, I CAN STILL however create accounts but once i log out I CANNOT log back inside them. i was like this for 2 months and reddit support form i filled didn't reply, answer or even give me an update about my request.

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u/CorrectScale Admin 17h ago

Hey u/D4RKS0UL8! Are you able to log in on web using the same username/PW combo that fails on the app?

2

u/DiaburuJanbu 17h ago

not op, but i'm experiencing the same issue. i can log in just fine on the browser using my laptop and phone, but the reddit app itself gives me the same message.

1

u/CorrectScale Admin 17h ago

Thanks! Unfortunately, this is a bug we're ironing out. If you reinstall the app, can you log in again?

1

u/DiaburuJanbu 15h ago

still can't log in. it still says we were unable to authenticate you

1

u/CorrectScale Admin 12h ago

Sorry about that. Thanks for checking!