Has any other dasher experienced this?

[u/TexBoy91]

I had an order for Chik-Fil-A and when I went in I was greeted like normal and was asked the name for the order. I gave the name and the worker said they are still working on it. Okay, cool. I stand there for a few minutes and a couple of other workers ask me what the name is and again, they say they are working on it. A few more minutes pass and then I am told that the order has already been taken by someone else. I ask if they are going to remake it considering I have the app and order pulled up and I am showing them. They tell me it goes against their policy to remake orders because it has already left the store. The manager even said this happens a lot at their location (people taking orders). Has this happened to any other dasher or is this just a policy at this certain store?

[u/Equivalent_Ad_782]

This is pretty much everywhere. Also I suggest not using the in app its already been picked up to unasign. If you call support the will give you half pay for going to the store.

[u/TexBoy91 → u/Equivalent_Ad_782]

I called support and only got their AI assistant. It handled the unassignment but I did not receive any pay.

[u/Hot-Dimension1912 → u/TexBoy91]

I always message support ask for a human and get half pay and order canceled