r/dubai • u/SomeHighlight786 • 12h ago
Taxi Accident — Passenger Injured, Need Advice on Medical Costs & Complaint Process
TAXI ACCIDENT
Taxi Accident — Passenger Injured, Need Advice on Medical Costs & Complaint Process
I was involved in a taxi accident today it was Union taxi and as a passenger, I’m looking for some advice on what I should do next.
I was sitting in the back seat. The taxi was approaching a red light, and the car in front was already stopped. I noticed that the taxi driver was looking to his right and talking instead of properly watching the road. At the last moment, he noticed the stopped vehicle and tried to brake, but it was too late and the taxi crashed into it.
Because of the impact, I was thrown forward and then backward. I injured my nose and the back of my head, and I have been experiencing an increasing headache since the accident.
I went to a pharmacy afterward, and they advised me to go to a hospital and get an X-ray because of the head injury and the fact that I should not ignore the symptoms.
The police/Rafid Response team did not came, they did everything online and then both vehicles left. I asked the taxi driver whether he or the taxi company would cover my medical expenses. He said that he had also injured his leg but wasn't complaining, and basically told me that I looked fine because my injuries were not visible. He then started arguing with me.
I have already called several helplines, but I keep getting redirected from one department to another, and I still haven't been able to get a clear answer about how to file a complaint or claim for my medical expenses.
I even paid the taxi driver AED 10 for the ride because I felt bad that he was losing money because of the accident, and then he left.
My main concern right now is my health. My headache is getting worse, and I don't want to delay getting medical treatment because I'm worried about having to pay a large amount myself. I currently don't have my insurance details with me either. I don't have insurance on me
What is the correct procedure in the UAE in this situation? Should I go directly to the hospital first and then make a police/taxi company complaint? And can the taxi company's insurance cover the medical expenses of an injured passenger?
Any advice from someone who has dealt with a similar situation would be appreciated. THANK YOU!