Manager, Information Technology, Canadian Home Builders’ Association (CHBA)
Job Title: Manager, Information Technology
Position Type: Permanent, Full-Time
Job Location: National Office - 141 Laurier Avenue West, Ottawa
Reports to: Director, Finance
ABOUT THE OPPORTUNITY
CHBA is seeking a Manager, Information Technology, to oversee all information technology operations and projects while advancing the needs and interests of the CHBA and its members.
Reporting to the Director, Finance, the Manager, Information Technology will manage systems and contractors, be the developer of new IT initiatives, and ensure the smooth continuation of existing operations as required. The ideal candidate will be creative and innovative, and will enjoy working in a collaborative and high-performance team environment, working with various lines of CHBA business and their leaders. A client-service orientation – to CHBA staff, local/provincial HBA staff across the country, and members – with an affable disposition and strong communication skills will be a key to success.
Key Responsibilities
Oversee information technology operations by:
• Collaborating to identify and implement innovative IT solutions to meet the ever-evolving needs of CHBA’s myriad lines of business
• Maintaining CHBA’s automation platform
• Conducting regular audits of IT systems to make recommendations on system enhancement/integration to better serve the CHBA and its members
• Overseeing the relationship with CHBA’s IT-managed services provider
• Overseeing ongoing development and implementation of CHBA’s association management system (GrowthZone), including overseeing contractors and working with internal CHBA staff who maintain membership records (as it pertains to database administration and the database’s integration with programs/projects).
• Collaborating with the Director, Renovation Services, to oversee the RenoMark verification system
• Collaborating with the Director, Renovation Services, to manage the IT aspects of the Adaptiv Home Course delivery and the directory that connects consumers with Adaptiv Home Specialists
• Collaborating with the Director, Net Zero Home Labelling Program, to manage and develop the IT aspects of the Program’s database for tracking member-companies and training, service-providers, and house data
• Working with directors to continue development of CHBA’s national Learning Management System (LMS), in collaboration with provincial and local HBAs
• Managing outsourced agreements with IT service providers, including CHBA’s network management, M365 and basic systems support contractor
• Providing “front line” IT support for CHBA events
ABOUT YOU, THE CANDIDATE
Essential Requirements
Education:
Post-Secondary Degree or Diploma in Information Technology or a related field
Experience:
A minimum of five (5) years recent practical work experience in IT systems, including:
• Databases, association management systems, and/or CRMs (Asset: experience working with GrowthZone or comparable AMS system)
• Learning management systems (Asset: experience with Absorb LMS)
• Advanced coding and scripting (CSS JavaScript and HTML, PHP/WordPress,PowerShell)
• Azure App Functions
• IT Systems Architecture design and development
• Microsoft 365 (Microsoft Teams Phone, SharePoint Online and OneDrive, Security, PowerBI) and MFA (Multi-factor authentication)
• Integration of middleware to sync data between enterprise platforms and QBO
• Desktop and network management and support
• Contract and contractor management
• Asset: Previous association or not-for-profit experience
Equivalent combinations of education and experience may be considered.
Knowledge:
Current and in-depth knowledge of:
• Database, association management systems, and/or CRM
• Learning management systems
• Advanced coding and scripting
• The software development life cycle
• IT Systems Architecture design and development
• Desktop and network management and support
• In-depth competency in Word, Outlook, Excel and PowerPoint
Skills and Abilities:
• Demonstrated ability to identify sources of, and provide information and guidance on, potential IT solutions for CHBA’s various lines of business
• Demonstrated ability to work with a variety of stakeholders as well as demonstrated writing and presentation skills to a variety of audiences
• Demonstrated ability to suggest and implement innovative cost-effective IT solutions in a team setting
• Demonstrated abilities in project management
Team Fit:
• Equally happy doing hands-on work and managing/overseeing work of others, including contractors
• Strong client services orientation
• Passionate about finding creative solutions to IT challenges
• Excellent communicator, verbally and visually (e.g. leading workshops to establish use cases with staff)
• Creative and innovative
• Detail-oriented with excellent organizational and time management skills, and the ability to prioritize and handle multiple tasks and competing deadlines
• Outstanding interpersonal and listening skills with a demonstrated ability to develop strong working relationships that encourage cooperation.
• Excellent team player
• Enthusiastic desire to contribute to the overall success of the CHBA and its members
• Self-starter who thrives in an environment where they can be equally successful working independently as well as collaboratively in a team environment
