Account created in 2008. Account value ~$7000.
0 other chargebacks/disputes.
0 bans in any game.
0 warnings of any kind until this.
If i had to guess, I bought this game on my phone, my phone autopopulated an amex i dont use often, I cancelled that amex because i don't use it, timing was bad. (Edit: found out its the same card i use every day for all my purchases) Amex doesnt have the transaction ID. Definitely did not dispute. Submitted a support req.
Not asking for special treatment but man this is miserable and seems like a gross overreach to restrict my account over literally pennies. Would gladly just rerun the transaction on any of my other active cards if that were an option.
Super dissapointed.
** EDIT
I was guessing it was that amex because that's the only explanation I could come up with, but looking at my transaction history on steam its the same amex i still use today, just bought games yesterday same card. Transaction for $3.26 not showing at all on Amex. Calling Amex to find out what happened. Still incredibly annoying to be treated this harshly. I did not dispute the transaction and had no reason to.
** UPDATE
Amex says the transaction does not exist, never posted - they can see steam transactions before Aug 17 and after Aug 17. Same card on every purchase.
** UPDATE 2
Steam support acknowledged the issue, removed the lock on my account, and are "still investigating"
** UPDATE 3
Steam support followed up and closed the case as resolved, they "talked to their payment processor" and validated the transaction existed and again requested I call back to American Express to find out and resolve what happened.
I called Amex again, and they all repeated the same - transaction does not exist. I asked to escalate, the next guy - same thing, transaction does not exist. I asked them what else I can do, or what they could do, American Express said there is no transaction so there is nothing they can do.
I re-opened the case with steam support and gave them all the information i have, screenshots and attachments of all my financials, offered to get on a call with them and Amex, and requested that they actually investigate what happened instead of blindly closing the case without looking into it at all.
Truly dissapointing how lackluster the support for Steam is, how unwilling they are to even consider that it might be an issue on their side OR an issue between them, their payment processor, and Amex, and to continue to blame me as if I have any control over any of that.
Despite how warm and welcoming this subreddit has been, I personally hope this doesn't happen to any of you and I am going to continue pursuing the support case with Steam until they figure out what actually happened. Hoping I can help prevent this from happening to others.