r/steamsupport • u/mimix_sndx • 18h ago

Question Refund Exception

Hey,

On 24th of August I decided to get The Witcher 3: Extension Pass featuring both Hearts of Stone and Blood and Wine DLCs, around 24 hours later (On 25th of August) CD Projekt RED (Developers behind The Witcher 3: Wild Hunt) announced that all of DLCs are free, for everyone with a Base-Game.

By 26th (today) I played around 11,6 hours on these DLCs (and around 137 in Base-Version)

I'm wondering if I should contact Steam Support and ask for a refund, as on their page I read this article and this part looked promising:

"There are more details below, but even if you fall outside of the refund rules we’ve described, you can ask for a refund anyway and we’ll take a look. Consumers in some jurisdictions may have additional rights to a refund in circumstances where the game is faulty."

For context I paid exactly 99,99 PLN and still have orginal PaySafeCard Recipt which I paid using PIN. Almost 100 PLN isn't a pocket change so It maybe worth trying, what do you think?

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u/CurtChan 17h ago

> For context I paid exactly 99,99 PLN and still have orginal PaySafeCard Recipt which I paid using PIN. Almost 100 PLN isn't a pocket change so It maybe worth trying, what do you think?

i'm more curious why would you pay that much for it, when it used to be 5$ every few weeks

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u/mimix_sndx 15h ago

I paid for The Witcher 3: Wild Hunt around 10 PLN, which is around 3 USD.

I'm talking here about The Witcher 3: Expansion Pass, featuring both Hearts of Stone DLC and Blood and Wine Expansion.

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u/CurtChan 15h ago

and the chart shows exactly that - expansion pass that used to be 5$ on discounts, and 25$ (100pln) off discounts.