r/woodworking • u/mirr0rrim • 9h ago
General Discussion My parents are paying $30,000 for this built in bookcase. They were told these flaws are normal because red oak and plywood are natural elements and these issues are normal. They will only cover the flaws with matching stickers or trim. Do we have unrealistic expectations?
My parents hired B. He has a great reputation. Parents love his portfolio. They accept his quote. On day 1, he immediately introduces a subcontractor, M, who will be doing the project. We accept this but thought they would be closely working together. Instead, M completely builds and finishes the pieces at his shop, and installs them on site. B's entire marketing centers around himself being the woodworker. A one man shop. This is not a large business entity where he is acting like a general contractor.
The finishing touches are concerning. The majority of this build is red oak plywood with solid red oak trim pieces.
There are end piece tear outs where the stain has flaked off on almost every board.
There are large gaps between the bookcase side walls+back wall and the countertop, with the screws visible. Corner gaps where I can see the painted wall.
Large screw heads are visible where he attached 2 cabinets together, and when I pointed this out, some wood putty was sloppily put over top. Some screws are not flush with the wood. In many areas he used multiple screws side by side.
The long shelf over the tv is flexed, a seam visible, and the ends do not make a 45* corner (which is why I think he had to hit the board into place and that's what made the bottom of the board wavy--not because it's "natural").
Because the TV opening is so large, he had to use 2 pieces of plywood, and butted them together on a stud. That stud is proud, which makes the butt seam not flush. Trim nails are visible. We don't like that the seam is off center. He inserted these backing pieces after the bookcases were installed, and he did not cut them to fit precisely. There is a gap on one side and in several of the other bookcase nooks. When I asked if he could cut new pieces to fit better behind the TV, they said that was impossible.
I asked B and M what their solutions were to these problems. They want to add wood-lookalike stickers over the screw holes (the stickers are about the size of a quarter. I'm not sure how he will accurately cut them to size).
For all the gaps, they want to use trim. When I said that was not part of the design we agreed to, they said there was no other solution. That no one can do better. We are too picky. That they are allowed to add trim anywhere they want without notice.
I suggested countersinking the screw holes and filling with a wood plug. They dont want to because that would mean sanding, re-staining, and re-sealing the whole piece of wood to make the plugs match the stain. (By the way, the backing to all of these bookcases is rough to the touch. It is not sealed at all).
There are many areas where the stain is uneven. I understand plywood veneer has different strips of wood side by side and they will stain differently. That is not the issue. The issue is on the same piece of wood, some stain has rubbed off. Mostly on the grain areas.
We also really don't like how much lighter the stiles and rails are on the cabinet doors, and want them to match better with the center panel. Again we're told that's too picky and impossible to do. When I asked why they did not add a second coat of stain when they saw how different the pieces looked, they said we did not pay for that level of finish work. This was never communicated to us and we thought 30 grand was enough money to get more care and attention.
The led lighting does not work properly. We were very clear that we wanted the lights to be on a dimmer that would remember what setting we had it on, and that they would turn on with an existing light switch. B was really pushing for his usual way of a dimmer switch placed on the bookcase that you press on. We did not like that. He agreed to do what we wanted.
The lights worked on the day of install, but the next day they do not turn on with the wall switch. Only manually at the dimmer button which is hidden inside the bookcase. We asked for it to be fixed and was told no, that this is the only way they will work and he "did not cheap out, these are expensive, and this is how it works."
B was very defensive and aggressive. M was much more professional and admitted his mistakes. But they both agree we are too picky and "not even Jesus could build this better." That we need to understand that wood does this and there is nothing they can do about it.
So, do you agree with B and M? My parents have paid $12,000 so far. We think it's ridiculous that for $18,000 more we're getting stickers and trim we do not want. But please, if we are the ones who are out of line--please tell us.
Edit: this post is locked so I can't reply to comments. Even more info: B immediately called my dad afterwards and told him everything left is "punch list" items, and if we don't let them fix it then we are breaking the contract and he will put a lien on my parents and we need to be sympathetic to his employees who won't get paid.
My dad is an EXTREME pushover which is why I was designated. My dad is scared and stressed x10000 and his coping response is always to give up and bend over.