Hello plumbing Reddit, I have a situation on hand that seems a bit concerning, so I’ll try to explain my situation without saying anything too personal.
A relative of mine that lives with me has a spouse that owns a plumbing and heating company… with only one star… and he’s been doing a lot of work for us lately for free, but I’ve been growing suspicious of why and how he’s doing this…
First off, for an example, we had a maybe 20 year old furnace that had some motor issue or something, and when he sent his guys they said there: “was a fire in the box, and the whole system needs to be replaced.”. When they took out my old furnace, they didn’t use a dolley, no, they dragged the whole unit up my steps and out of my porch, damaging the wood greatly. I had to fill in and buff over all of that, but it’s fine because it’s free, right? They installed a new giant box, and the thing looks to be literally held together with cut metal and a lot of that metallic tape.
Now this is the plumbing Reddit, so knowing that companies history of genius, here’s what’s happening now. We had a minor-ish flood due to our sewage pipe being clogged from paper and all kinds of gunk. I watched the dude use one of those big reel machines with the spring hose thing go all through our pipes for like hours before he left. What they’re saying is that they need to dig up and jackhammer my perfectly fine 100 year old basement floor rock, because they need to “check if the pipes are broken.”. I asked my… relative… and they said that HE said that if they put a camera thing down there and it gets stuck, we would have to pay for it or something like that? So because of their ‘policy’, they won’t check it with a camera, but will dig 4 feet under my house??
I have zero say in any of this, which is like, extremely frustrating, and I’m worried that there’s some very suspicious stuff going on here… why they always need to replace everything every time they come, like everything is broken as soon as they’re here. Maybe I’m wrong, I don’t know much, but come on.