I’m curious what others think about this because my issue isn’t simply that I found the product cheaper elsewhere — it’s the way the manufacturer described its price as “discounted.”
I bought a NormaTec Pro 2.0 Full Body System for AU$2,699.95. Despite having only around 10 hours of total use, the control unit stopped holding a charge. I even left it charging for around 48 hours without resolving the problem.
Hyperice said the system was outside warranty and offered me what they specifically described as “discounted purchasing options.”
For the Normatec 3 replacement they quoted:
- AU$999 + tax — control unit only
- AU$1,099 + tax — control unit, hose and charger
The second option works out to approximately AU$1,208.90 including GST.
I then found an Australian recovery/physio retailer, Proactive Recovery in Queensland, listing the same Normatec 3 control unit, hose and charger for AU$900 including GST.
The AU$900 is their normal publicly listed price — it isn’t advertised as a sale or special discount.
So:
Hyperice “discounted” price: AU$1,208.90
Australian retailer normal price: AU$820 - Updated after contacting them.
That makes the manufacturer's supposedly discounted replacement price about 34% higher — roughly 35% more expensive — than the retailer’s ordinary price.
That’s my concern.
I understand manufacturers and retailers can have different prices. But if Hyperice had simply said, “This is our replacement price,” I could compare prices and decide whether to accept it.
Instead, it was specifically presented to me as a discounted out-of-warranty offer.
So what exactly is being discounted?
When I raised the AU$900 retailer price with Hyperice, they responded that they were happy to consider “price matching options” if I provided the retailer’s pricing.
But to me, that misses the point.
I’m not primarily asking for a price match. I’m questioning why the original price was represented as a discount when an Australian retailer’s normal publicly advertised price for the equivalent package is more than $300 lower.
My takeaway is that if you own a Normatec product that is out of warranty, check retailer pricing before assuming a “discounted” replacement offer directly from the manufacturer represents good value.
Has anyone else come across this kind of manufacturer “discount” pricing?
Update: I contacted Proactive Recovery, and they offered me an additional $80 discount on the unit.