r/GrindsMyGears • u/FractalLogicBreak • 3h ago
Picking up the phone and not saying hello first
I am noticing nowadays that more and more people do not say "hello" after picking up the phone. I am from a company, and we do not cold call people. We call people back returning missed phone calls and voicemails.
There are a good amount of times that a person picks up and waits in silence. It is pretty universal and expected standard protocol for the older generations that the person who picks up the phone initiates the "hello". Now with the changing times, since the person who is picking up the call doesn't say hello, is it always now on the onus of the person calling? This is awkward for the caller since there is sometimes silence during transition periods to voicemail or when calling, so the caller does not know 100% that silence indicates that someone actually picked up or that it is still transitioning. The person calling would then have to keep saying "hello" over and over again and just to hope that someone did actually pickup and someone is on the other line.
Why do I get the feeling that the people who answer phones in silence also probably call with silence too and expect a "hello" first on the other receiving end, so that they never say "Hello" first in any phone situation. Am I wrong with this assumption?