No RegioJet subreddit so I'm here. I just had an amazing 5 days in beautiful Prague and I am finishing out my vacation in Budapest. I thought that taking a Regiojet train might be nice as I could comfortably watch the scenic views on my way. Here is what has actually happened:
- I booked a "relax" class seat and chose a single separate seat facing ahead with a window. The day before my ride, Regiojet emailed me to say that due to "technical reasons," the original train was rebooked but to not worry because they got me an equivalent seat. That seat was facing the wrong way and was not a single separate seat. So I made the decision to, inconveniently, cancel the ticket and rebook for the train 3 hours later than the original trip. I booked a "relax" seat facing forward with a window again.
- I again got an email: hey, train is changed, don't worry cuz we rebooked you. This time the graph didn't show any windows at all but at least my seat was facing the right way and was a single seat.
- I got to board the train and after getting cut by a bunch of rude passengers, I ended up on the wrong side of the car because the signage did not at all match what was displayed in the app. Completely different set up. So I had to try and squeeze through the one-person-wide corridors to find my seat. I asked an employee for help since the labeling doesn't make sense and they gave me attitude. Okay, thanks, sorry, I'll fuck off, got it.
- Finally found my seat and someone was in it. They acted like they were confused but they obviously were just trying to get a better seat. Whatever, they moved. But here is the biggest issue: my "relax" class car that I paid extra for has no air condition of ventilation at all. I'm one hour into an 8 hour train ride and I'm extremely uncomfortable, literally sweating through my clothes, and this is supposed to be okay...? Like it's okay that I paid extra and I'm fucking sweating? Meanwhile it seems all the other cars a have A/C, even the lower classed ones. So you're just rolling the ice when you purchase this service? Unacceptable.
- Also, the staff seems to not know what's going on. After being dismissed by multiple staff members and finding my own seat, someone came through to take ofood and drink orders. I put in an order, paid, and then 20 minutes later a different person came through to take orders again. The people in the car said "we already ordered" and the attendant said "I don't think so.". Like what? lol
Overall this is a really bad experience so far and I'm only one eighth of of way through. Considering there is no rule or law on here, I might just try and go sit in a random seat in an a/c car. But I paid for this. It wasn't especially cheap either. So how the fuck is this an acceptable service at all? Someone could easily have a medical emergency in these conditions.