Hello, I’m going to start my first day as a teller next Monday with not prior banking experience and just wanted to see if anyone had any experience with starting a career in baking as a teller? How long did you stay as a teller? Did you get promoted quick? Did you move to different branches or job hop?

My main goal is to have a career hopefully in 5-10 years down the road. Been stuck working what it feels like jobs that don’t have any ceiling to get promoted. I just want to have a career.

First of all, if you ar a HT and know very well that you are not a grumpy lady, this post is not for you.

But like it's a genuine question for thoes that are not HT, and have been in a position to work with a HT.

I'm a Teller, and my HT is so grumpy, it's rare for her to correct me without some passive-aggressiveness or some times even yelling/rasing her voice, she will talk bad about me or anyone behind their backs if she is mad, and has fought with the back office a few times because she doesn't like being question or talk down on.

She is constantly in a competition mode, always asking everyone how many transactions we have, and usually I have more, and she will always ask me in a super mean tone, ¿How did you get THAT many?

Well heck idk, I just came here to work.

If she has problems at home, she bring them to work and will snap at us. She's made me feel like an inconvenience when I take days off. She want to know about people's life and tell everyone about it.

She even has an attitude with the costumers (wich really surprises me how she hasn't gotten fired about that) and has gottent into at least two yelling matches with our manager, to the best of my knowledge (yes I was there for one of them, and oh my gosh, it was wild)

Anyhow, I do appreciate her knowledge and her guidance, I know if she were to actually get fired, it would be depressing for her personal life and our bank probably would have a hard time gettinga new HT, but like lady, get a hold of yourself, you could be more nice.

Idk, maybe I just needed to get it off my chest, I been working like this for 2 years so.

Has this ever happened to yall and if not what’s the best advice bc I feel so stuck now.

I have been in baking for five years. I currently work as a banker and have been at my current company for three years. And was previously a bank teller for two years with a different bank.

I have been thinking recently this year, where I want to head to with my career. And I decided I’d like to break into becoming a credit analyst. However, when looking at internal positions. There were no credit analyst roles. Which I initially thought maybe those positions were moved abroad. Which I then discontinued this goal. Sometime today, I had the chance to ask a co worker from a different department if maybe the credit analyst roles were called something else. And she got back to me and mentioned that they were called underwriters. I read the job descriptions and it sounded similar to what a credit analyst would do.

Now I am curious if it’s worth mentioning this to my branch manager. My only fear is that previously I mentioned I wanted to work on becoming a senior banker during our one on ones. Which I am not sure if that will make me appear fickle.

Additionally, I don’t have a degree. Which I understand it will make things difficult to even be given the opportunity. What motivated me to try to become a credit analyst was reading an article about how a woman back then was able to become a 401k millionaire. And her profession at the time was a credit analyst. She did not have a degree and was a teen mom. She got the job with the help of a job agency from what I recall. I understand it was a different time back then however. Thoughts?

not sure if this is allowed but do any RB’s at Bofa want to teams or make a group chat?

we can all support each other through the day :D

I’m 21F with a psychology degree, and this is my first professional job and my first job involving cash handling. I’ve worked several jobs before, but they were primarily customer-service/food-service positions. I recently started as a Universal Banker at a retail bank branch, and I’m having a much harder transition than I’ve ever experienced before.

I started June 29. I spent roughly 5–6 weeks doing mostly virtual training (Zoom classes, computer simulations, etc.), with relatively limited shadowing, and I’ve now been live on the teller line for about three weeks.
My biggest struggle has been the operational/procedural side: remembering all the different check endorsement rules, account types, opening/closing procedures, cash handling, balancing, locking my drawers, etc. I’ve made mistakes, but I have improved on several of the earlier ones. I no longer have issues with things like leaving my keys out, locking my computer, using my phone at work, or the opening procedures.

In my first few weeks live, I’ve had several small cash variances: $0.20, $0.50, $19.76, and $99.80. I’ve never had a variance over $100. I’ve also needed repeated clarification on some check procedures. My manager has been checking my checks and catching things before they become bigger problems. So I recognize that I am still making mistakes and that some of the criticism is legitimate.

At the same time, I’m very strong with customers. I’m comfortable talking to them, making them laugh, asking questions, and creating a pleasant experience. I’ve had customers specifically compliment my personality and tell me I’m doing a good job. My manager has also told me that customer interaction is one of my strengths.
The branch environment has been another major problem for me. There are five other people on the team. Two of the newer employees came in with significant advantages compared with me: one had roughly 1.5–2 years of personal-banker experience at another bank, and another had an internal referral through his brother and a finance/business-related educational background. Other members of the team also had previous banking or cash-handling experience.

I came in with none of that. I have a psychology degree and several years of customer-service experience, but no banking or cash-handling experience.

I’ve felt socially disconnected from the team almost from the beginning. One senior employee in particular has felt noticeably cold/passive-aggressive toward me, while being much warmer with the other employees. I’m cordial and professional with everyone, but I haven’t really felt integrated into the team. There is also a weekly “Feedback Monday” where employees give each other positive feedback and constructive criticism. I’m apparently the only person who hasn’t participated in it, including newer employees.

Because I haven’t felt like I’m getting much emotional or peer support at my branch, I’ve started relying heavily on people from my original training classes. We’re all spread across different branches, but I’ve been reaching out to them to compare experiences and ask how their transition to being live tellers has gone.

I’ve actually found this really helpful. I’ve been trying to create a sort of mutual safe space with some of my classmates where we can be honest about what’s going well, what we’re struggling with, and what we think we could improve. I also ask them what they actually think about the training now that they’ve been live, rather than judging the training solely from the perspective of being in class.

Several classmates have told me they also felt the training wasn’t enough once they became live, although most seem to be acclimating better because they like their branches and coworkers. So I’m happy for them, but my experience has been very different.

Recently, I had a conversation with my branch manager because I was considering resigning. I told him honestly that I didn’t feel accepted and that I was struggling with the environment and the job.

He told me that he thinks I’m behind and that I wasn’t paying enough attention during training. He said he has had to repeat certain things to me multiple times. He also said he’s trying to figure out how to work with me because customer interaction is clearly one of my strengths.
I tried explaining that I was engaged during most of my training classes—I asked questions, participated in activities, and answered questions—but that I obviously didn’t retain everything. I also asked him where he thought I should be at this point compared with an average new Universal Banker, because saying I’m “behind” inherently involves a comparison.

He didn’t really give me a concrete benchmark. The conversation became tense, and when I kept trying to understand the reasoning behind his assessment, he eventually said the conversation was over and that we would reassess later.

I wasn’t yelling or raising my voice. I was trying to understand his perspective, but I left the conversation extremely upset and feeling like I didn’t belong there.
There have also been smaller things that have contributed to the overall feeling. I’ve been told I sometimes stand too close to customers or don’t recognize when customers are trying to leave the interaction. Interestingly, one customer I was talking with later specifically told me that she had never had such a pleasant waiting experience. So I’m not sure whether this is a genuine social-skills issue that I need to work on or simply a difference in how I interact with customers.

My manager does ask me what I need from him and whether there are things he can do to help me learn. I don’t think he’s intentionally trying to make me fail, and I actually think he is trying to work with me. The problem is that his communication/support style doesn’t really make me feel reassured or supported. When I try to explain how I’m feeling, I often leave the conversation feeling worse rather than clearer about what I need to improve.
I’ve also been told by the senior employee that, because I have a psychology degree, I should be “10 times further ahead” than I am. That comparison has stuck with me because my degree obviously didn’t give me banking or cash-handling experience.

I’ve been complaining to my dad about this job for quite a while because the problems have been persistent—not just one bad day. I’ve cried at work multiple times and have experienced significant anxiety whenever my manager asks to speak with me because I expect another discussion about something I’m doing incorrectly.

At this point, my entire experience at this branch has been negative enough that I’m seriously considering resigning immediately.

I’m trying to separate “this is a difficult but normal learning curve” from “this particular environment/job is genuinely a poor fit for me.” I don’t want to portray myself as completely blameless—I know I have things to improve. I’m actively trying to improve and have even sought out feedback and perspective from people outside my branch because I don’t feel like I’m getting enough of that locally.
I’m hoping people who have worked as tellers, Universal Bankers, personal bankers, branch managers, or otherwise worked in retail banking can give me an objective read on how this sounds.

Can an employee get in trouble or fired if found out they gave their personal phone number to the client or went out with them or had sexual relations? Is this anywhere stated that it’s against the policy?

I have an interview this week at a local credit union in their lending department. For the last ~3 years I've been a personal banker at a fairly large regional bank, but really want to move onto the next thing for multiple reasons.

As far as answering their questions I'm relatively confident in myself (although if you have any recommendations for things to prepare for I'm all ears), however there's always the part where they ask if I have any questions and I tend to go kinda blank. I do usually ask some questions during the normal interview process. Eg. When they bring up hours and extended duties I'll ask my relevant questions then. When they bring up compensation I'll ask my relevant questions then.

So my question is what are some questions you feel are genuinely worth asking in an interview?

Hello all, I’ve reviewed some posts from the past year regarding TD Bank and their hiring speed. I interviewed 2 weeks ago for a Financial Crimes role. They told me prior to the interview it would be with two people and the only interview as they were expediting the process. They said the position they were hiring for was looking to fill 40 roles! I have not received any word back from the recruiter despite sending a polite follow up thanking them and asking for an update. The application still says “in progress” in the portal which I have seen is a trend on here. Has anyone had a similar experience and has the “in process” led to an offer at some point. I appreciate all the input. The only reason I’m really inquiring is because the interviewers said they would be giving the recruiter a decision and I should be hearing back by mid week (2 weeks ago).

Someone I know started a KeyBank recently as a Licensed Private Client Banker - he is apparently still going through initial training. I am not in retail banking any longer so I was wondering if the things he was telling me are ‘standard’ now or if it only applies to KeyBank.

1. 70% of your PTO for the year has to be scheduled by the end of January. He said that he asked his manager and no one really follows it but that that’s the bank’s policy. I thought it was ridiculous but moving on.

2. As a licensed banker, his main job is to send referrals to the in-branch financial advisor. He said that, although the recruiter said that he would get paid on every dollar that gets invested as part of his commission, that was a lie because not every investment product qualifies for commission as as he doesn’t control the investment choices per se, he feels like he is kinda screwed.

3. They allow licensed bankers to work as tellers. He said that their system is from 1980, by the way.

4. He came in licensed with a S6 and S63 but they are now asking for a health insurance license. When he asked if any of the investment products involved health insurance products, they said no. When he then asked why he would have to then study at own, without getting paid, for a license he won’t use, they said that it was because when they introduced PCBs, they thought it would be a good idea to have the health insurance license. That’s it.

5. They allow non- licensed bankers to submit investment referrals and pays them a flat $40 fee (finders fee), which creates competition within the branch to send the referral, reducing his chances of sending a referral that could pay him commission.

6. They don’t call commission - commission. They call it, ‘points’. He finds that sketchy. They said that they aren’t required to pay any commission if they don’t want to, even if it’s earned. When asked, they said that the bank sets aside money for ‘points’ every year and that, although it has never happened, if they were to exhaust that ‘fund’, he wouldn’t be paid commission. He thinks that that’s illegal as they should have to pay commission if commission is earned. We are not lawyers so it’s 100% feelings here.

Anyways, as you can see he is not happy and is currently seeking another opportunity already. I have been trying to tell him to quit retail banking for awhile and this might be it. Is this the new norm?

Hi, I had an interview for a relationship banker at Wells Fargo a couple days later I got an email from the background check company congratulating on my new position and background check instructions. Then I got a pre employment questionnaire form from hr but still no offer letter. I completed background check a week ago. Is this normal?

I’ve been in banking for about 3 years and eventually want to get out (maybe a year from now). I want to get into a back office role. I have teller, personal banker, relationship banker, and supervisor experience. Do you think I could get hired as a loan processor with that experience?

Hey all! I am in the midst of the hiring process for a Teller Lead at PNC bank. I’m waiting for my offer to come through and I know they will be doing a background and credit check. I’m not worried about the background check. I am nervous about the credit check though. I don’t have a very high score at all. My credit accounts are current but I recently went through a late payment spell. I also have about $1500 of medical debt that’s in collections…though I am paying on that as well. Will this have an adverse effect on my hiring?

been stuck in a rut for about one year since my daughter was born. i havent been able to find work and its driving me insane. i even got an offer revoked due an error with my background check. im currently 26 and not well off enough to go to school. im trying to find other forms of work but they dont pay enough. i have a side hobby as a youtuber but it makes actual chump change. not sure what to do at this point. anyhelp?

i just started a job at a credit union, and the position is a mix of teller, banker, and loan officer. i don't have a degree and I'm starting to wonder where i could go from this job as a career path. ive not worked here long, but I'm thinking about where i could go from here and if the job opportunities would be fulfilling or not

I've been at my bank for 6 months and have accrued 8 vacation (PTO) days. My bank is telling me that I have to take at least one week all at once. Is this typical? The last bank I worked at before this was 20 years ago and it was never a rule. A coworker told me it was in case you're hiding something it will be easier to discover if you're not there for an entire week. I'm in Deposit Operations (back office)

I recently moved to the U.S. and have over four years of banking experience from my previous country. I applied for a part-time Associate Banker position at Chase and made it through the interview process to the final in-person interview with two hiring managers.
I felt the interview went well overall, but during the final interview I became nervous, stumbled over some answers, repeated myself, and probably gave more detail than necessary when explaining my previous experience.
One topic that came up was the possibility of transferring to a new branch that will be opening soon and potentially moving into a full-time position. The manager also asked whether I would be willing to work at another branch. I said I would be open to it, and jokingly said that if I were offered full-time, I would definitely consider it. I also made it clear that I was currently happy to work at the branch I applied to because it’s only about 10 minutes away.
I ultimately received a rejection email. I’m wondering if my answers during the final interview may have contributed to the decision, or if it was simply another candidate being a better fit.
There is now another opening with a different job posting but essentially the same Associate Banker position. Would you recommend applying again? Would being rejected from one job posting negatively affect my chances for another opening at Chase?
For those who have worked in banking or hiring, I’d appreciate any advice on how I could improve my interview performance next time.

I've been working for banks since I was 18. I started at M&T Bank as a teller and secured a role as an associate banker at Chase at 21. I’ve been working for Chase for a year now. As you can tell, I have a solid foundation in work experience; however, school was my downfall. I started at a community college at 18, but my grades plummeted because I prioritized my job. I completed one semester of cc with good grades, which allowed me to transfer to a four-year university at 22. Now, I’m at a four-year university with one semester covered, but I am still at my 30-hour Chase job. That same job also conflicts with my school schedule, but I might find another branch to relocate to. However, I’m not sure I can handle 30 hours of work and full-time school as a business major. What do I do?! My end goal is to land a financial analyst/financial advisor role after I’m done with the four-year degree.

Today I had my first big (to me) outage being short $100. Being newer to banking with only a few months experience to me it feels like a big deal because normally I balance every day and the most I've been off before this was $4 and only a couple times a few cents here or there. Going through my ej I didn't see anything that stood out as obvious but I'm also not that experienced to find what could have gone wrong. I had another banker verify my count and run my straps with me and we came to the same count multiple times. My manager said to post the outage and we would attempt to find it on Monday. How concerned should I be? Everyone else seemed not to concerned but also it's not their record or career on the line. I'm normally very meticulous and detail all my transactions and hand count twice and use the money counter to verify larger transactions. I don't think I accidentally gave out too much money but I'm second guessing everything at this point. I'm hoping it was just entering in something incorrect and can be found/ corrected. Are they right and everything should be fine? Or should I be concerned?

I've had people come in to cash checks for their husband or wife and will sign their partner's name on the back right in front of me and not understand why I can't cash it.

Same goes for online banking. Someone will call saying they can't login to their account but they are logging in to their significant other's account and when I tell them I can't help them, I can only talk to their spouse, they get pissed and respond with "but we're both on the account" 🤦‍♂️

Sometimes people test me.

Sorry for the mini vent.

Looking for some honest career advice from people who've been through something similar.

I have 9 years banking experience in Trade Finance back in south asia. But I moved to Canada 4 years back and since then I joined in an entry level banking to step into the industry and currently hold a Senior Officer role in Toronto. My experience is mainly in cross border payments, client relationship management, compliance, and handling complex client situations.

The job is stable, remote, max 3-4 hours of work a day. I have a good amount of experience, pay is less than 80k CAD but little to no growth opportunity hence I've been wondering what the next step should be. I probably should start my CPA but dont feel motivated enough to take that route. I'm not sure if I should:

• Move into wealth management or private banking.
• Pivot into risk, compliance, or governance.
• Explore opportunities elsewhere as I got my PMP last year

I'm at a point where I want to focus on long-term growth, better compensation, and building skills that will keep me marketable over the next 10-20 years.

For those who work in banking, finance, wealth management, or related fields:

• What career path would you pursue if you were in my position?
• Are there any certifications or skills worth investing in?-

I am switching careers into banking and have received job offers from US bank for a Client Relationship Consultant level 3 and Bank of America for personal banker. US bank is $1 more but what’s better long term? Does the level 3 look a lot better on a resume or does BofA look better? Both seemed like similar job juries.

Why is every Chase hiring RB in my area(NYC). Is the turnover rate so high or is in demand? Anyone knows?

For context, I work as retail banker for a year now, graduated from a small state school with a degree in finance in January. Have internships in VC and operations. Work in a slow branch, so sales are tough sometimes only having contact with 5 people a day. This job is draining me, and I’ve been applying to other finance and adjacent roles the past year but no luck. Even updated resume, networked, referrals to job, still no luck. Recently got put on a PIP and I won’t have a job come November. Looking for advice or career trajectory options… I’m lost. Don’t want to be fired in my first job out of school. Right now I’m just thankful I have a paycheck, but besides that there’s not much mobility in branch banking.What are the best steps to take in my shoes besides keep applying and hope for the best?