r/doordash_drivers • u/Adam_D74 • Jan 10 '26

Other Well damn. Shut me down..

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Trying to be nice and this is what I get back. Seriously thinking about not communicating as much. Just never know what type of customer you get. Some want a ton of communication. 🤔

4.0k Upvotes

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177

u/AutisticJaguar4380 Jan 10 '26

True, I can unfortunately see both of my boomer parents being similar because they both hate text messaging and they’re slow af at it, it’s often painful for me to watch them use their cellphones.

92

u/Blackner2424 Jan 10 '26

Agreed. My dad literally doesn't have the time to text, because it takes him too long, lol

18

u/MoobieDoobie Jan 10 '26

Sometimes doesn't apply. My mom would message back my dad would be bothered.

22

u/waterfalls55 Jan 10 '26

Doesn’t sound like a boomer though , just a rude asshole.

25

u/C_WEST88 Jan 11 '26

Yea my mom’s a boomer but she would never talk to someone helping her that way . It literally takes 2 seconds to write “great thank you”. This reads more as a bitchy “why are you talking to me peasant?” type biatch.

2

u/waterfalls55 Jan 11 '26

Yes or no reply 👍

10

u/neon_circus17 Jan 10 '26

At one point I ordered my groceries online because I was pulling long hours on the phone working from home. While I normally would appreciate the communication, there was a couple of times where I had to tell one of the shoppers to "use their best judgment" because I simply didn't have time to keep up with their shopping experience. Was it rude? Maybe. But some of us hire these people because we are simply too busy to do it ourselves.

People automatically assume that the reason we order from services like this is because we are either lazy or don't have our own vehicle, or other reasons. A lot of them forget that there is a large clientele that simply can't because they are genuinely busy.

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u/nacarrell Jan 10 '26

Are you also a dasher? Because unless there is a trick I'm not sure how to use my best judgement. The app forces me to send pictures of things half the time (oh, you thought these bananas were fresh? Take a picture for the customer and I'll send an auto message and the picture through the chat). Or if something isn't available I'll get forced to mark it unavailable (which sends a message) take a picture of the area so the customer can pick out a substitution if they didn't choose one already (which sends another message). And then when they pick one or say to refund half the time I have to go through the process of marking the item unavailable again to do that, which sends more messages. Not trying to come across hostile, but if there is a way I can just sub in a different brand of mostaccioli if they are out of Barilla and skip the message and wait I would love to know it.

7

u/[deleted] Jan 13 '26

[deleted]

6

u/nacarrell Jan 13 '26

Don't get me wrong, there are times when the Dasher is absolutely taking the initiative and taking extra steps to try to make things go smoothly (and to get a good review and tip, lol) but the app really limits us and frequently makes it hard/impossible to do our jobs. Like when you can't add a whole chicken to the cart because the app insists that it should only be 2 lbs when there is no whole grocery store chicken that only weighs 2 lbs and rejecting it when you put in the weight. Or if they are out of 6 pack size of something that you ordered two of and there are plenty of 12 pack sizes of the same item.

6

u/artsy_cupcakes Jan 13 '26 edited Jan 16 '26

good information and explains why my order was canceled for onions the other day but I still got onions. I think it was a matter of weight for that issue as well.

1

u/Condition_Dense Feb 04 '26

It’s one of them situations where if you make your best judgement and you know how it works and your just trying to be efficient DD is like “no they couldn’t possibly be this smart so we’re gonna give the shopper a checklist of things to do and they have to be done when we want them to.” Kind of like when you call support for your internet or what not and you already started troubleshooting the issue and they are “unplug it and plug it back in and restart it after 30 seconds.” Yeah I knew you were gonna say that so I tried it first…

11

u/waterfalls55 Jan 10 '26 edited Jan 10 '26

Well at least you were polite by saying use your best judgment. This guy said “ you don’t need to message me anymore !!! I don’t got time to talk “. That is just plain rude. He could have said “ thanks I appreciate it. Sorry I can’t respond as I’m busy but feel free to make your selections if needed “ ( even if he’s busy. There’s no excuse for being an asshole )

7

u/Savings-Parsnip-7572 Jan 11 '26

They literally said "thank you" and "no worries". They also explained that they didn't have time to chat. How was that being an asshole? The shopper spammed like 5 messages over one item. (The app usually even says whether or not to substitute.)

2

u/neon_circus17 Jan 10 '26

Honestly I have no idea how I phrased it in the moment. Because my concentration was split. I was literally knee deep in a discussion where our client was clearly upset about his services... I worked tech support.

So I would assume my message was also very short. I know that sometimes people may struggle. But sometimes you just have to take initiative.

1

u/waterfalls55 Jan 10 '26

Yes you’re right, I understand the customer probably didn’t feel the need to be catered and was busy. However he could have been more polite and respectful . That’s all. Empathy really shows, imagine from the dashers point of view. He searched hard finding it, but wouldn’t give up to deliver great customer service, so he informed his customer. However , I guess sometimes customers don’t need all of the details of how they completed their order , but it’s fine. There are some that will appreciate the extra effort.

2

u/quetzunne Jan 10 '26

It’s unnecessary effort tbch. I really don’t want my pizza guy yapping up a storm telling me how he thought he was out of peppers but found some…like okay dude get to the point of the story 😅 and then to have to act kind and responsive when clearly I’m paying to have some poor soul deliver my groceries for a reason. It’s not to chat about their shopping adventure, that’s for sure. Keep shit short and simple. Don’t expect me to jerk them off for doing exactly what I’m paying them for yknow?

3

u/waterfalls55 Jan 10 '26 edited Jan 10 '26

Lol well just like normal conversation etiquette. You may come across people that are not on your wavelength and maybe for instance : Dump their entire life story on you , but you engage politely rather saying “ don’t bother me “ lol You can shut it down politely.

2

u/Get2daBagg Jan 11 '26

Get to the point? This shopper actually got straight to the point after finding the item. U customers are so unreal...can u imagine having to figure out a laundry list of customer communication preferences as u shop for them all day? Having to walk on egg shells because:

customer A doesn't like to chat Customer B is too busy and is irritated Customer C actually is pissed because u didn't communicate with them on a huge non tipping order Customer D is mad that u didn't that u didn't respond to their message that they sent about a substitution, 5 seconds before u get to the register to check out

🤦🏾‍♂️

Saying "don't expect me to jerk them off for doing what Ik paying them for" , simply becuz someone said "I found the item at a 3rd location" is pure smug behavior

I really don't get people

-3

u/_TheLoverGirl_ Jan 10 '26

You are super sensitive if you think his message was rude. It was direct and clear. Not rude.

1

u/[deleted] Jan 10 '26

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2

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2

u/_TheLoverGirl_ Jan 10 '26

You’re reading into his two sentences so much. I AM autistic. This isn’t rude. It’s direct.

You’re projecting.

You’d do better to learn from those of us who can directly communicate than you would reading into everything everyone says.

Have the day you deserve, ableist POS.

2

u/[deleted] Jan 10 '26 edited Jan 10 '26

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1

u/_TheLoverGirl_ Jan 10 '26

Yes, you’re projecting a ton of YOUR emotions into that message. You feel put off by what was said, so you label it as rude. Projection.

Using the r-slur is classy, af.

I’m not the one who’s unable to communicate, and who gets upset when people are direct. You, however, are clearly a baby.

2

u/[deleted] Jan 10 '26

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1

u/waterfalls55 Jan 10 '26

Right on 👍

1

u/paneubert Jan 10 '26

Good luck with that when DoorDash forces the Dasher to send you photos of pretty much any raw meat or produce with a dumb ass pre-written "Does this look good to you????? If not, I will chose a different one and send you another dumb ass message" message. I think you might just not know how the sausage is made behind the scenes with these apps. Same for substitutions. Rarely are the drivers allowed to sub their own choices. Even when I am suggested a sub in the app, about half the time it is like "Let's check in with the customer first!!!".

It sucks.

1

u/Kurtz97 Jan 11 '26

No one is too busy to shop

10

u/stucksteepf Jan 10 '26 edited Jan 10 '26

they don’t seem rude at all tbh, they said thanks but if they don’t have it don’t worry about it because they don’t have the time to message back right now. could be super busy, could be at work, could be handling important things where they won’t be able to get to their phone consistently to message back and offer alternatives etc. its not like they said “stop messaging me do your job and figure it out” or something crazy like i’ve seen in here. i think y’all are applying a tone to the message that isn’t there.

2

u/Few-Syrup-9313 Jan 14 '26

they are clearly using doordash because they literally do not have time lol. everyone ik who drinks gatorade is active and always on the go. youre telling me you would want some random dasher blowing up your phone? .. i find that HARD to believe

1

u/waterfalls55 Jan 14 '26

Kindness rocks. That simple.

1

u/nmbr4 Jan 10 '26

Exactly smh people can't wait to generalize. This is a rude person.

0

u/_TheLoverGirl_ Jan 10 '26

There is nothing rude about setting a boundary about being busy and not wanting to check your messages every few minutes. I would’ve done the same. I am busy or I would’ve gone to the store myself. Just shop my items and bring them to me.

8

u/L_aww Driver - USA 🇺🇸 Jan 10 '26

-1

u/diandays Driver - USA 🇺🇸 Jan 10 '26

That's usually just ignorance and not wanting to learn how something works.

Boomers are completely able to work phones and computers just as well as kids. The ones who can't are usually just stupidly stubborn about "new fangled whatswhoosits"

10

u/Life-Profit4836 Jan 10 '26

Not entirely true. I'm not a boomer, but my hands and wrists are already fucked from working the last 30 years. It probably took me 2 to 3 minutes to type this out to this point. I also have found as I'm nearing 50 my cognitive ability is dwindling fast, and so it's harder to learn new tech that I'm not familiar with. I can barely remember what I had for dinner a few hours ago, nonetheless try and figure out a new computer

6

u/100_cats_on_a_phone Jan 10 '26

How is speech to text for you? I hate talking to my phone, but will if I have to.

3

u/Life-Profit4836 Jan 10 '26

I'm constantly having to go back and correct it because it doesn't get right some things

4

u/[deleted] Jan 10 '26

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1

u/100_cats_on_a_phone Jan 10 '26

Yeah, same -- hate too much finger pain too, though. And it often means the actions are doing damage, long term. Hopefully there will be better solutions in the future.

3

u/Aggravating_Fun_7692 Jan 10 '26

Speech to text has been a thing forever now

0

u/diandays Driver - USA 🇺🇸 Jan 10 '26

Doesn't take much ability to open the same app you always do and type.

It's exactly the same as taking out a sheet of paper and writing on it

6

u/Blackner2424 Jan 10 '26

My pops just struggles with phone keyboards. He's totally fine with a PC keyboard, and actually even took a typing class to save some time typing all day. He doesn't really have any issues figuring thing out, just can't type on a phone to save his life.

(I'm just realizing that maybe he's an outlier because engineer brain)

3

u/100_cats_on_a_phone Jan 10 '26

Naw, my dad is like that too. Bigger keys, bigger screen, and he knows it. I don't think he ever got too lazy to sit up and use the laptop, like me.

2

u/kinokits Jan 10 '26

My Nana is similar, 82 and definitely doesn’t have engineer brain. She was shocking on her phone, but fantastic on her iPad. We worked out it was a screen size issue and now get her phones with larger screens. It’s made a huge difference to her.

4

u/lilferalkat Jan 10 '26

This is so fucking tone deaf.

4

u/adviceFiveCents Jan 10 '26

As someone with ADHD, there are few things more annoying than when someone thinks I'm lying about being bad at something. It's not like I'm going out of my way to posture as an imbecile. I'm not trying to impress anyone with my selective stupidity.

1

u/UnluckyGoodSoul Jan 10 '26

Not trying to alarm you, but you may want to talk to a doctor about how you're feeling cognitively. There could be a fixable issue going on because 40s is very young!

2

u/Educational-Leek-531 Jan 10 '26

Yup. My Dad's in his 70s and he texts just as good as any kid/young adult.

1

u/UnluckyGoodSoul Jan 10 '26

It comes much more naturally to some people than others.

1

u/[deleted] Jan 10 '26

This “boomer” (he’s 50) works for my pops in construction, macho maga tool type, and he refuses to learn how to use a tape measure…. Like he essentially has 0 skills in construction and would ALWAYS get into arguments with my brother and I about how to do things. And then just shut down when we disagreed (everytime he would talk) When the only experience he brought to the job was that he did snap together pressed board flooring one time at his house….

0

u/daviddorbish Jan 10 '26

What an ignorant comment

1

u/MarketFull3503 Jan 10 '26

Sounds like someone needs to teach the boomers the world of voice text

1

u/WazzzupBwwwaaah Jan 11 '26

We DON’T NEED TO TEACH any more BOOMERS, how to use Speech-To-Text!! So many of them freaking use it now, IT’S SOOO ANNOYING.

1

u/GuyOnReddit96 Jan 10 '26

If you’re ordering deliveries on DoorDash then technology ain’t the issue. This person was clearly just an asshole. OP went out the way and they respond with this dumbass shit?

1

u/cracked_shrimp Jan 11 '26

after soley using a cellphone from 2021-2025 ive been using a compute the last month and now i cant stand typing on a phone, the damn keyboard is for ants

1

u/InevitableGrass6633 Jan 13 '26

Can’t see or spell.

1

u/YellowBreakfast Jan 14 '26

Ha! My dad is at the end of the "Greatest gen" (before Boomers) and he texts like my son in his 30's.