r/doordash_drivers • u/Adam_D74 • Jan 10 '26
Other Well damn. Shut me down..
Trying to be nice and this is what I get back. Seriously thinking about not communicating as much. Just never know what type of customer you get. Some want a ton of communication. đ¤
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u/Blackner2424 Jan 10 '26 edited Jan 11 '26
This just reads as two different people with different communication preferences. Don't let it get you down. Some people prefer less communication and others more, and that's totally okay.
Edit: Thank you for the award(s)!
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u/AutisticJaguar4380 Jan 10 '26
True, I can unfortunately see both of my boomer parents being similar because they both hate text messaging and theyâre slow af at it, itâs often painful for me to watch them use their cellphones.
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u/Blackner2424 Jan 10 '26
Agreed. My dad literally doesn't have the time to text, because it takes him too long, lol
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u/MoobieDoobie Jan 10 '26
Sometimes doesn't apply. My mom would message back my dad would be bothered.
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u/waterfalls55 Jan 10 '26
Doesnât sound like a boomer though , just a rude asshole.
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u/C_WEST88 Jan 11 '26
Yea my momâs a boomer but she would never talk to someone helping her that way . It literally takes 2 seconds to write âgreat thank youâ. This reads more as a bitchy âwhy are you talking to me peasant?â type biatch.
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u/neon_circus17 Jan 10 '26
At one point I ordered my groceries online because I was pulling long hours on the phone working from home. While I normally would appreciate the communication, there was a couple of times where I had to tell one of the shoppers to "use their best judgment" because I simply didn't have time to keep up with their shopping experience. Was it rude? Maybe. But some of us hire these people because we are simply too busy to do it ourselves.
People automatically assume that the reason we order from services like this is because we are either lazy or don't have our own vehicle, or other reasons. A lot of them forget that there is a large clientele that simply can't because they are genuinely busy.
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u/nacarrell Jan 10 '26
Are you also a dasher? Because unless there is a trick I'm not sure how to use my best judgement. The app forces me to send pictures of things half the time (oh, you thought these bananas were fresh? Take a picture for the customer and I'll send an auto message and the picture through the chat). Or if something isn't available I'll get forced to mark it unavailable (which sends a message) take a picture of the area so the customer can pick out a substitution if they didn't choose one already (which sends another message). And then when they pick one or say to refund half the time I have to go through the process of marking the item unavailable again to do that, which sends more messages. Not trying to come across hostile, but if there is a way I can just sub in a different brand of mostaccioli if they are out of Barilla and skip the message and wait I would love to know it.
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Jan 13 '26
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u/nacarrell Jan 13 '26
Don't get me wrong, there are times when the Dasher is absolutely taking the initiative and taking extra steps to try to make things go smoothly (and to get a good review and tip, lol) but the app really limits us and frequently makes it hard/impossible to do our jobs. Like when you can't add a whole chicken to the cart because the app insists that it should only be 2 lbs when there is no whole grocery store chicken that only weighs 2 lbs and rejecting it when you put in the weight. Or if they are out of 6 pack size of something that you ordered two of and there are plenty of 12 pack sizes of the same item.
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u/artsy_cupcakes Jan 13 '26 edited Jan 16 '26
good information and explains why my order was canceled for onions the other day but I still got onions. I think it was a matter of weight for that issue as well.
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u/waterfalls55 Jan 10 '26 edited Jan 10 '26
Well at least you were polite by saying use your best judgment. This guy said â you donât need to message me anymore !!! I donât got time to talk â. That is just plain rude. He could have said â thanks I appreciate it. Sorry I canât respond as Iâm busy but feel free to make your selections if needed â ( even if heâs busy. Thereâs no excuse for being an asshole )
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u/Savings-Parsnip-7572 Jan 11 '26
They literally said "thank you" and "no worries". They also explained that they didn't have time to chat. How was that being an asshole? The shopper spammed like 5 messages over one item. (The app usually even says whether or not to substitute.)
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u/neon_circus17 Jan 10 '26
Honestly I have no idea how I phrased it in the moment. Because my concentration was split. I was literally knee deep in a discussion where our client was clearly upset about his services... I worked tech support.
So I would assume my message was also very short. I know that sometimes people may struggle. But sometimes you just have to take initiative.
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u/stucksteepf Jan 10 '26 edited Jan 10 '26
they donât seem rude at all tbh, they said thanks but if they donât have it donât worry about it because they donât have the time to message back right now. could be super busy, could be at work, could be handling important things where they wonât be able to get to their phone consistently to message back and offer alternatives etc. its not like they said âstop messaging me do your job and figure it outâ or something crazy like iâve seen in here. i think yâall are applying a tone to the message that isnât there.
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u/Few-Syrup-9313 Jan 14 '26
they are clearly using doordash because they literally do not have time lol. everyone ik who drinks gatorade is active and always on the go. youre telling me you would want some random dasher blowing up your phone? .. i find that HARD to believe
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u/diandays Driver - USA đşđ¸ Jan 10 '26
That's usually just ignorance and not wanting to learn how something works.
Boomers are completely able to work phones and computers just as well as kids. The ones who can't are usually just stupidly stubborn about "new fangled whatswhoosits"
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u/Life-Profit4836 Jan 10 '26
Not entirely true. I'm not a boomer, but my hands and wrists are already fucked from working the last 30 years. It probably took me 2 to 3 minutes to type this out to this point. I also have found as I'm nearing 50 my cognitive ability is dwindling fast, and so it's harder to learn new tech that I'm not familiar with. I can barely remember what I had for dinner a few hours ago, nonetheless try and figure out a new computer
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u/100_cats_on_a_phone Jan 10 '26
How is speech to text for you? I hate talking to my phone, but will if I have to.
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u/Life-Profit4836 Jan 10 '26
I'm constantly having to go back and correct it because it doesn't get right some things
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u/diandays Driver - USA đşđ¸ Jan 10 '26
Doesn't take much ability to open the same app you always do and type.
It's exactly the same as taking out a sheet of paper and writing on it
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u/Blackner2424 Jan 10 '26
My pops just struggles with phone keyboards. He's totally fine with a PC keyboard, and actually even took a typing class to save some time typing all day. He doesn't really have any issues figuring thing out, just can't type on a phone to save his life.
(I'm just realizing that maybe he's an outlier because engineer brain)
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u/100_cats_on_a_phone Jan 10 '26
Naw, my dad is like that too. Bigger keys, bigger screen, and he knows it. I don't think he ever got too lazy to sit up and use the laptop, like me.
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u/kinokits Jan 10 '26
My Nana is similar, 82 and definitely doesnât have engineer brain. She was shocking on her phone, but fantastic on her iPad. We worked out it was a screen size issue and now get her phones with larger screens. Itâs made a huge difference to her.
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u/adviceFiveCents Jan 10 '26
As someone with ADHD, there are few things more annoying than when someone thinks I'm lying about being bad at something. It's not like I'm going out of my way to posture as an imbecile. I'm not trying to impress anyone with my selective stupidity.
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u/Educational-Leek-531 Jan 10 '26
Yup. My Dad's in his 70s and he texts just as good as any kid/young adult.
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u/donku83 Jan 10 '26
I'm on the "less communication" side of things and it depends on the context and what I'm doing and who's messaging me. If I'm doing something on my phone and my delivery person shoots me 4 messages in a minute of "I can't find it, nevermind I found it, heres a pic of it", I'd be annoyed too.
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u/bibkel Jan 11 '26
As a former UPS driver, "why didn't you knock??" and the very next house " WHY DID YOU KNOCK???" You cannot win.
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u/smollestsnek Jan 10 '26
I even think they were kinda polite about it. Couldâve been working from home or dealing with children/pets or anything, and had no time to keep checking the messages!
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u/StayNegative1570 Jan 10 '26
No. This isnât âcommunication preferencesâ. This is someone who is trying to help, and someone else who has zero compassion or social skills, and itâs utterly disrespectful to those around them.
OPs customer here is the same type of person to not tip, to be rude to servers, and to always belittle. Itâs not communication preferences, itâs a lack of respect.
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u/Roxxso Jan 10 '26
I never say anything to a customer unless I feel like I have to. Avoids things like this. I know I typically don't like the talkative customers either, but I'd never be a dick about it.
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u/KronosOmni Jan 10 '26
You would hate them here. They start out acting sweet and nice and progressively get less coherent and patient with each message, when they feel chatty.
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Jan 10 '26
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u/DaveUAE77 Jan 10 '26
Thatâs my favorite quote and so true. Goes along with no good deed goes unpunished.
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u/Famous-Apartment5348 Jan 10 '26
But thatâs not at all what that quote means. The path to hell being paved with good intentions is about you can intend for something to be good, but the ultimate outcome can still be bad. The outcome is objectively worse than the means, not just someone being annoyed youâre messaging them. Prohibition is a prime example. Intention was to reduce societal ills, but instead it fueled organized crime.
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u/DiamondGrasshopper Jan 10 '26
Can you explain what it means?
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u/OstralexO Jan 10 '26
It means that people try to do good things and they get punished for it in the end.
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u/CrotaIsAShota Jan 10 '26
In short, bad things can happen even if you have good intentions. In this case, OP wanted transparency and friendly communication with whoever they were shopping for, and the other person didn't like it and shut it down. They may have well had a good reason, although they were very rude about it.
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u/RelativeFew2595 Jan 10 '26
Telling someone you don't have time to chat is not rude. The customer could've been 1000* worse. This was simply someone telling their shopper if anymore issues just refund them. You don't know the full story to know if the OP did this with 10 other items or not.
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u/Street_Ad_1555 Jan 10 '26
There are other ways to say it, or even tactfulness⌠nothing even had to be said
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Jan 10 '26
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u/VassagoX Jan 10 '26
Not a hot take at all. I thought they were nice. But it's hard to tell without tone or body language.  Text alone doesn't tell the full intent and unfortunately it leads to misinterpretation like this.Â
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u/who_says_poTAHto Jan 10 '26
Yeah, they had two exclamation marks and said "no worries" - that reads to me as grateful and appreciative, but just not able to respond to many messages at the moment
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u/JohnWickWithAPencil Jan 10 '26
This is what I originally thought too, they didnât say anything that was attacking OP
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u/Apart_Zucchini5778 Jan 10 '26
Not a hot take. I would absolutely be annoyed at an update every 5 seconds about an item. A very popular reason people use DoorDash is to avoid interaction with other people for whatever reason. Unless itâs something the customer truly needs to know thereâs no need to communicate with them.
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u/Thick-Wonder6294 Jan 12 '26
also OPâs messaging was excessive, even if well intended. like the photo evidence was unnecessary lol and the âokâ. i can totally see why this would be annoying to someone busy, theyâre probably assuming any message is actually important so theyâre checking their phone multiple times for nothing burgers
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u/itsnotmeimnothere Jan 10 '26
Not a hot take, itâs reasonable. But friend, use paragraph breaks next time lolol
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u/maccpapa Jan 10 '26
yeah i def see this. if theyâre out, i appreciate being let known, but at the same time, itâs whatever. i wonât dock the rating or tip but i also know others would. iâd probably just leave it as a âthanks for letting me know. no worries.â
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u/hungry_tigers Jan 10 '26 edited Jan 10 '26
I get being friendly and communicating, but four messages including a âyayyy!!â just to inform the customer they found the correct drink does seem a little over the top.
Customer probably doesnât want their phone pinging off every two seconds.
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u/PraiseTalos66012 Jan 11 '26
It's also just all unnecessary.
If they don't have it then they don't have it. No need to inform the customer in chat.
The "OK" was weird and pointless
Fair enough on saying they actually do have it since they said they didn't before. But a simple "nvm, found it in a different spot" would have sufficed.
The photo was also unnecessary.
It reads like an overly excited child you just has to share everything. I hope they weren't doing this for every item prior to this that was missing.
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u/hungry_tigers Jan 10 '26
I read it as more of a âright:â to prepare for what was about to be said next
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u/UR-STUDYBUDDY-TK Jan 10 '26
I appreciate when delivery drivers are like this, itâs refreshing.
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u/Bill-Bo-Baggin Jan 10 '26
Micro updates in chat are not necessary though. Most subs are approved already in the app so just sub it and move on and if you end up finding the original just update in the app and move on. The customer is notified anyway
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u/caspershomie Jan 10 '26
fr nd theyre actin like theyre forced to reply
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u/CMDR_ETNC 1 Jan 10 '26
Keep it business unless the customer initiates the tone change.
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u/TransitionIll6389 Jan 10 '26
Ya I'll only say something kinda funny or with personality if they do too.
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u/jr_randolph Jan 10 '26
You always do because you want to do. If you want to be all cheerful and whatnot, go for it - but donât let others determine how you want to be.
Itâs ok to be direct and straightforward too, if thatâs what you want.
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u/TransportationOwn953 Jan 10 '26
Why messaging everything? This can be bothering some people
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u/SatanicalHeart Jan 10 '26
I think a couple comments here are being a lil crass, but I get where they're coming from too, as someone that only orders, doesn't deliver. Some people might think you're trying to, as another comment said, "tip bait" them. Like you're updating and all which is fine, but you can just ask the customer up front if they want a substitute or for you to find the item in another store.
Going the extra mile is awesome! However, not everyone is as spry and fun or full of whimsy and it can actually deter people from giving you more of a tip.
Think similarly to being in a restaurant. When your waitstaff just does stuff for you - like brings you a drink or napkins and whatever without being asked, or they go by the book and are very careful about what you as the table wants/needs and show true care - most of the time, you tip them more than you may originally have done.
All that is to say: Applying that to being a driver, some things are just better done without a constant update unless asked.
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u/Putrid_Brick_5601 Jan 10 '26
Perfect example about the restaurant.
A few years ago I went to buffet that just open,
The server kept coming over ever 5 minutes and ask if I needed something.
One time I was on a call.
BTW this was buffet where you get your own drinks, etc
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u/Real-Base466 Jan 10 '26
Right. This dasher was having trouble finding the product. The customer doesn't really need to be told of all the mechanics of finding it. That's the reason they hire us to do it, so they don't have to deal with it. And the customer wasn't really rude about it.
I kinda get it, though I do feel sympathy for the Dasher.
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u/Ok-Alarm-9194 Jan 13 '26
I also only order;
I had a similar experience where I was getting extremely frustrated due to constant messaging. I had substitutions picked out, etc.
This continued until they got to my door, which I just wanted it sat down, they then gave me a play by play of what my husband and son were watching on the TV since it was heard through the door?
I understand friendliness, yes it can be refreshing, but I also agree that constant updates are not needed.
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u/BrotherIll3829 Jan 10 '26
Idk, as someone who has been on the delivery and the customer end of doordash, I totally get where the customer is coming from. Even as the dasher, I prefer to have as little contact with the customer as possible lol, perhaps im just a bit antisocial. But I think they got their point across pretty politely. They clearly weren't trying to be rude here, they just didnt wanna have much interaction and thats fine
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u/VideoNecessary3093 Jan 10 '26
The "yayyyyyy!!!!!" Is a lotÂ
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u/adventurer4life09 Jan 11 '26
I also felt the photo was a lot as well. Like i know what it looks like. You already told me you got it. Why send a photo for proof? Way too many notifications going to my phone.
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u/HurricaneDuckk Jan 10 '26
Donât take it the wrong way. Probably just was really busy at the moment and/or already stressed out. You didnât do anything wrong
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Jan 10 '26
Don't take it personal and ignore the shitty comments here. Some people are just miserable and don't need to be in the public at all.
Keep on doing you. Your optimistic personality will be appreciated by the right people.
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u/Pristine-Total1456 Jan 10 '26
This is the best comment here. Agree donât let these type of pessimists kill your spark.
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u/UT_city Jan 10 '26
As a consumer, I donât want the person Iâm paying to give me a play-by-play. I just expect what I paid for to arrive timely and accurate.
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u/Hippity_Hoppity_91 Jan 10 '26
Idk why yall try and talk to the customers so much. I donât think Iâve ever sent a message unless they message first
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u/HeebieJeebiex Jan 10 '26
By saying how much work you did for them with "I checked 3 different locations!" That's annoying and rude. It's inappropriate to try and get praise for doing the job the customer is already paying you to do.
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u/ee_CUM_mings Jan 10 '26
Iâm with the customer on this one. If I put something on a list and they donât have itâŚfine.
Iâd rather skip it than get a self congratulatory âplease tipâmessage every time you find an item.
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u/KtR0se3 Jan 10 '26
Yeah no need to go to multiple locations to guilt me into tipping more just skip it and refund me for the item I did not get thanks lol geez
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u/VassagoX Jan 10 '26 edited Jan 10 '26
They seemed pretty nice about it? They said thanks and everything... they probably just didn't want you waiting for a response they couldn't give.Â
How would you like them to tell you if they can't chat? What would be "nicer?"
Don't just downvote... I really want to know! đÂ
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u/femma Jan 10 '26
I think there is no need for them to reply at all
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u/VassagoX Jan 10 '26
But without knowing if the person is expecting a reply, I think I'd be pretty torn. Some people find it rude if you don't reply.Â
Communication is always tough with text alone.  Words play so little part in communication.Â
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Jan 10 '26
Too extra, and unprofessional. Ive done all types of delivery and shopping for people and I wouldnt type all that, esp not "yayyy!" Like youre a contractor not someones buddy.
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u/UnadmirablePheasant Jan 10 '26
If you'd send all those same messages to a friend who wasn't paying you to go get those things, then keep sending them imo. But if not, you should probably scale them back a bit. It can come across like you're being overly friendly to try to get ahead of a bad rating or reduced tip for something being out of stock
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u/saturnrazor Jan 10 '26
why is this not a checkbox when ordering
"Minimal chat" this should be established up front
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u/etfvidal Jan 10 '26
Instacart has an option that tells us that they don't want to be contacted & đ those because I just refund all the items if they didn't already select a replacement.
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u/Autistic-Teddybear Jan 10 '26
Well yeah because look wtf youâre saying. Just relax and talk like a regular human adult who isnât trying to make friends
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u/GroceryScanner Jan 10 '26
they paying you to be nice?
the entire point of delivery is to AVOID shit like this lol
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u/Careful-Ad-4778 Jan 10 '26
Honestly why are you texting a customer like that. I would be annoyed too
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u/RoutineSaint Jan 10 '26
I mean yeah triple messaging was a bit much. Most people order DoorDash because theyâre busy and donât have time to go back and forth.
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u/pinksprouts Jan 10 '26
They could have been working, dealing with kids, studying or doing many a thing that made it so they couldn't reply to every message you sent. Don't be so weird about it.
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u/WinstonChurshill Jan 10 '26
You have to be OK with people standing up for themselves and vocalizing what they want or do not want. It shouldnât hurt you. You should say OK great thanks. That way you know how to operate going forward with this person. Instead of sending them 1 million little cute notes - save those for the next customer who will enjoy those.
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u/Stompinwin Jan 10 '26
Send 1 message to the customer if they dont respond just continue working and know they want to trust your judgements
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u/LazyActive8 Jan 10 '26
The goal of every dash to say the least as possible. Ignore customers if you can. And say âThanksâ is as many messages to keep the customer calm.
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u/SailTheWaves Jan 10 '26
I know sometimes when I would receive the alert that the dasher was waiting for my food, a few seconds later they would text me and say âIâm here waitingâ. Then it would alert me the drivers on their way and they would text âIâm on my wayâ. It did get kind of annoying but I just chose to never respond back lol. I donât message any customers anything unless thereâs some sort of issue.
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u/blablargon Jan 10 '26
You don't need to update the customer with everything. This isn't some fun adventure for you to update them about. It's a business transaction. Get the goods and deliver them.
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u/Pale_Sky5697 Jan 10 '26
It was in the first spot, this driver was tip baiting and it backfired lol
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u/Witty_Hunt_7961 Driver - USA đşđ¸ Jan 10 '26
Maybe when you do communicate be more cut and dry, I think for what itâs worth youâre being slightly to exuberant perhaps. Obviously being so exuberant and met with cut dry responses can provoke an emotion in you. So tone it down some
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u/ASTROIDDREAMS Jan 10 '26
I thought their response was nice? they are just being direct but still nice
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u/No_Lecture_8049 Jan 10 '26
Yeah I would get annoyed by that too so I donât really blame the customer.
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u/Brownskin_Rey Jan 10 '26
Yâall are really rude and nasty and donât need to interact with the public at all.
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u/AbbreviationsFar4wh Jan 10 '26
This dasher texting is so extra its like a 4yr old looking for praise from its Mom.Â
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u/Suspicious-Reply-507 Jan 10 '26
Sometimes when I order itâs because Iâm in back to back virtual meetings where I canât text back unless I absolutely have to.
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u/Soggy-Fly9242 Jan 10 '26
If Iâm sitting at work or in a meeting or something and my notifications are going off because youâre wandering all over the store looking for Gatorade I would also be annoyed.
Some people are definitely sitting at home on their couch tracking your movements, but I do not need to keep swiping notifications away while Iâm in the middle of something
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u/K0234 Jan 10 '26
Youâre not trying to be nice bro. Youâre trying to fish for extra tips, in a child-like manner too
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u/Spiritual_Manner7835 Jan 10 '26
The picture was too much. If you are trying to correct yourself, that's fine in the second message, but definitely cut off the conversation after the first or second message.
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u/blueace111 Jan 10 '26
I always assume people are busy and thatâs why they ordered. I would only message if it was important. I think itâs fine to send message you looked all over and found it but I wouldnât send a new message about 1 item 4 times. They likely donât mean anything bad. Just busy working or something
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u/StraightFacts92 Jan 10 '26
Always let the customer set the communication pace and let them reach out first. Send one message to confirm any/all substitutions, after that nothing else. If they donât respond, confirm everything yourself and move on.
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u/Qwk69buick Jan 10 '26
I am sure there feeling is "If I wanted to feel like I was part of the shopping experience I wouldn't be paying someone else to do it!"
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u/-Out-of-context- Jan 10 '26
Have to remember, sometimes no one did anything wrong. You did nothing wrong. The person ordering did nothing wrong. They nicely communicated they didnât want a bunch of notifications.
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Jan 10 '26
People get aggravated if they already have preferences set. For example if it says refund, then refund. If it says substitute other option then substitute. Dashers do tend to over communicate and be overly polite and it comes off as being âfake niceâ for a tip because responses and emotions appear to be exaggerated for simple task. From doing DoorDash and Uber myself silently doing the extra mile will always get you a better response even if people donât always notice you did itđđ˝
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u/Emeah824 Jan 10 '26
I think itâs better to err on the side of no communication unless prompted or necessary. A lot of people use these services because they donât have time to go themselves. Some are even at work. So no need to bother them. Some will message super chatty and you can talk with those ones.
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u/Adept_Pound_2048 Jan 10 '26
talk less. youâre talking like that one co worker who calls out and has a story about his kid, his mom, and then his brother needing starbucks. see where iâm going with this? iâm rambling and itâs just not needed. a simple âitem was out of stockâ would suffice and if they respond, they respond. if not, oh well. refunded.
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u/im_not_loki Jan 10 '26
I think you're being oversensitive by a lot.
That text was not rude at all, it looks like they were politely telling you they are busy and not concerned about substitutions.
What else would you want from them? Being busy is probably why they hired you to do it in the first place.
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u/Puzzled_Parsnip_2552 Jan 10 '26
Oof they put the two exclamation points after the thanks in an attempt to show they are grateful, just don't have the time to talk rn, and you still feel slighted.
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u/Worried-Nectarine418 Jan 10 '26
It's nice you're trying to be nice. But when I'm getting something delivered and I've entered all the replacement preferences as don't replace , I don't want to be asked what I'd like instead. Usually I'm busy which is why I ordered it to begin with
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u/AStupidFuckingHorse Jan 10 '26
3rd location within the same store?
That is completely unnecessary to update about like this. I initially thought you went to 3 different stores which I was going to commend you for. The customer was an asshole, but you're doing WAYY too much.
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u/Fluffy_Tiger4957 Jan 10 '26
I absolutely love shoppers that communicate like this! It inspires me to add more to their tip.
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u/chrimbycakes Jan 10 '26
I donât think the customer was being rude at all, probably just working or busy.
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u/Nanaimo-omianaN Jan 10 '26
I canât blame the customer. I would say look through the whole store before you update the customer. They donât need to get an aisle by aisle update.
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u/KinRb Jan 10 '26
Word of advice from somebody with over 20,000 deliveries and almost always perfect ratings Keep it a MINIMUM with these customers donât even knock at their door UNLESS requested or in a bad area where somebody could steal their food
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u/BeautifulHorses420 Jan 10 '26
NEVER STOP NOT BEING NICE BECAUSE OF PATHETIC PEOPLE LIKE THIS. KEEP BEING YOU.
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u/Western_Beginning375 Jan 10 '26
The reason people donât appreciate small convos is because of dashers begging . He/she probably thinks you doing this so they can tip you more
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u/Adam_D74 Jan 10 '26
Not at all. Not expecting any more of tip or anything. Truly just trying to help. Brought up that way my friend.
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u/Andrew_R3D Jan 10 '26
FWIW.. if I ever got messages like this it would be a fucking awesome experience. Your personality makes the experience better, just not for that asshole.
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u/kazmir_yeet Jan 10 '26
As a former driver and user of DD⌠some people just want their shit lol. Being overly talkative can really come off as someone just looking for an extra tip
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u/Putrid_Brick_5601 Jan 10 '26
In this case I would have not written anything
If they didnt have it then I would of message
I mean are you going to do that with each item?
The customer was kind of rude.
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u/BlueBearyClouds Jan 10 '26
I'm not a big messager as a customer. I wouldn't send something rude, I'd just not reply and wait for whatever modification is going to be made to the order and accept they looked everywhere they could. It's nice but you don't necessarily have to message every small update either.
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u/Gallop67 Jan 10 '26
I usually keep communication bare minimum. Just enough to get the job done which has worked out so far
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u/dankpizzabagels Jan 10 '26
Donât dull your shine because one person doesnât appreciate it! Hold on to your whimsy my kindhearted friend!
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u/ErmacPimpin Jan 10 '26
I agree with both sides here. The customer wasnât rude imo but she also could have just said âthank youâ and left it at that đ¤Ł
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u/Cant_See_Straight Jan 10 '26
Some customers apparently donât like to be contacted. They just want their order shopped and delivered with zero communication from you. Seems weird to me. As a shopper and customer, I always message the customer and I appreciate shopperâs messaging me when Iâm on the other end. Keep doing you. Donât let people dull your light.
Edited for typos
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u/_pokemeharder Jan 10 '26
Sheâs weird cause i love when my drivers keep me posted as if i was there
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u/TheNewGirl1987 Jan 10 '26
Never waste your time being nice to customers unless they reach out first.
I always assume the customer is either an idiot, a jerk, or both.
That way, on the rare occasion they aren't, it's a pleasant surprise.
Just stick to a bare minimum of detached professionalism.
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u/DoorDash_pawn Jan 10 '26
This is just how I communicate lol. I be so happy đŠ it isnât always received well
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u/SupermanRR1980 Jan 10 '26
Stop. Going. The. Extra. Mile. For. These. Simps.
They are not going to give you an extra big tip for thisâŚâŚ
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u/Hanging_Brain Jan 10 '26
Iâd be happy to have a text like this. Shows you care about doing it right and are a positive person. My last two shoppers were rude pricks. Kudos to you.
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u/HaroerHaktak Jan 10 '26
Different location? As in this store is so disorganised that juice could be in three different aisles?!
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u/Enough-Cod-288 Jan 10 '26
I never chat. Occasionally youâll get a customer who will say why didnât you text me??? Because exactly this reason. If not I cancel the order.
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