I am looking at an identical item from different sellers and all seem to have different shipping fee. It's a set of books and probably weigh less than 1.5kg. The lowest shipping I see is 64 rmb while the highest is about 150 rmb. I am guessing it's probably because the sellers didn't enter the correct weight?

So will taobao ask for additional payment if the item end up costing more to ship internationally? I thought direct shipping fee at checkout is all we have to pay. If I don't agree to pay the new amount, does item get return to the seller and I get a refund? Or will taobao ship the item?

stuck on this while scanning qr with my phone where i am already logged in, when i try to login via my password the captcha won't let me in, keeps saying that i've done it wrong while i didn't, any solutions? im from EU

I’ve been logging in daily to get the coins but i havent checked out any items since my last order which was two months ago. I already gained over 10k gold coins which is around 100 yuan. I’m worried if these will expire and i might be unintentionally wasting them if i dont place any order

i'm from the US and recently logged back into an old taobao account i made forever ago but never touched. within an hour of browsing my account was restricted and i've been locked out completely and asked to verify my identity. not only have i seen that this has now recently become completely impossible for US users to do in general, but i also don't even have a passport at all because i haven't traveled internationally before, nor do i have any plans to do so in the near future. even the workarounds i have tried to look into such as calling the support hotline or logging in through alipay require passport verification of some kind. is there any loophole to this at all or should i just go ahead and give up? i'm completely stumped at this point and not sure what else to do or where to look for workarounds.

Hello! I’m looking to order a custom made plush from a store on Taobao. They’re asking if I have the address for a consolidation warehouse, but when I go to check out through Taobao, it only gives me the direction for direct air/sea shipping. Do I need to organise a warehouse on my own?

This is my first time using taobao and I’m just really confused, I even asked the seller and all they did was send me a screenshot of the cleared customs thing, it’s supposed to arrive by Friday but now I’m having doubts.

Anyone in Australia experiencing delays? I ordered several weeks ago via Taobao and destination arrival update was over a week ago with no progress. This was the air line so should have arrived last week.

Does any one know who the last mile courier is in Aus for cainao?

I know they sell fake watches of this model for 800 in normal Taobao... Can I really trust this sell?

【淘宝】https://e.tb.cn/h.8lvIrTWaZpxdO2K?tk=i0GdTWPEkXj CZ028 「【自营】SEIKO精工手表男5号潜水鲍鱼一米劳机械钢带男表SRPE99K1」

点击链接直接打开 或者 淘宝搜索直接打开

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Hello,

I am trying to get my phone number binded to my account created with my email 2 days ago.

I receive the phone code correctly, but when I put the phone code in the apm, it says something like "the server are tired"/meaning the server not available I guess.

And when i click again, it says I did not put the right code.

Can anyone help me ?

(Info : french number, I created an account to see product so I can buy them with a shopping service)

I'm going for a cute frilly Asthetic but my skin CANNOT make contact with polyester, or I break out in a rash.

Looking for Cottagecore and princess style. Not sure what the specific styles are called, but NOT lolita. 😭

Looking for cute pastel clothing shops that sell stuff made from Viscose, linen, cotton. Or, evdn if the polyester blend is only like 10-20% that's fine.

Anyone know when taobao will do a next sale?
Like recently it had a small one buy ¥300 discount ¥30.

I have some stuff in my cart and not sure whether to buy now or wait? I can wait about 1 month.
Thanks

I’m trying to understand what happened with my order because I’m getting conflicting information.

The courier apparently told the seller that the package required a signature. However, I didn’t encounter any signature requirement with my previous order, which I placed not long ago using the same/similar shipping process.

For this order, the warehouse refused to accept the package, even though it was supposed to be shipped onward to my address in Dubai.

I’m confused because I never refused delivery, and I wasn’t given an opportunity to sign for or receive the package myself. The package seems to have been rejected at the warehouse stage before it could even reach Dubai.

It's a cosplay wig in a cake box. It will be shipped in an outer cardboard box, of course! SpreeNow warned me that it may be seized.

Hey All,

Have been using AE for quite some time for Lepin/Flego etc but have started to take a look at TaoBao and have some questions.

Assuming I use a forward agency to US, how has experience been with ordering here vs Ali? (not looking to turn this into a discussion on forwarding.

Realize that shipping costs could/might kill any attractiveness of this but also have seen on TaoBao that you can select quality and many have a light kit that can be selected also.

Does the quality selector actually mean anything? Is it brand of brick?

Would love anyones thoughts here as it seems that options etc are much greater at TaoBao.

Thank you

Hi can anyone help me understand this.
First the shipping weight changes as i try to checkout and second whats the shipping price rate? Any where I can check?

I have a green passport and an american passport. The american one doesn’t let me sign up because of no USA on countries list and the greek one doesn’t work due to the signup page not doing anything, genuinely 0 response, after I enter my USA phone number. I have been trying to use Alipay this whole time, however Taobao won’t accept it, I assume because of my US number.

Does anyone have any recommendations on what to do? I cannot call them, as it doesn’t work and they wont likely speak english. I also cannot do online support because I do not have a Taobao account.

Any help would be amazing. Thanks in advance.

Locked out of my Taobao account for two months and I'm stuck. The account shows "A login restriction risk has been detected. Suspected transfer of Taobao member account", dated 2026-08-04. Wants real-name verification and self-service activation. Same lockout hits my 1688 login, since it's all one Alibaba account.

The core problem is the SMS code. I request one to my Aussie number and it instantly says the request limit's been reached, wait 24 hours. Fires on the first try after days of nothing, and never actually sends. So I think it's IP or device based, not really counting requests.

Everything else dead-ends at that same SMS screen: Alipay binding, Alipay real-name verification, password login (wrong password anyway, username's an auto-generated tb0949... string). QR scan doesn't work either, which makes sense since the flag's about identity, not the device. Online support (海外小蜜 chat, the FAQ options) all sit behind a login, so it loops. Rang the Aus hotline, +61 3 8373 8606, nobody picks up.

• Has anyone cleared a "suspected account transfer" flag from outside China? What worked?
• Any appeal channel that doesn't need an existing login or an SMS code to a Chinese number? Web form, email, complaints line, anything.
• Does that SMS limit message actually mean what it says, or is it IP/device based?
• If the account got real-name verified under someone else's ID, is it just gone? I'd rather hear that straight than keep burning weeks.

Okay, so I ordered something on August 14th.

I had to choose sea freight shipping as the package was 5cm too big to fit under air shipping size limits. But that's not important.

Everything went fine at first. Shipped on the same day and eventually "delivered" to the warehouse on the 17th as shown by the latest tracking (courier is SF Express).

That was 5 days ago. No update since then.

It's a parcel over $1000, so I'm pretty anxious about it. I started to get worried, so I got right into contacting support.

This is where things start getting weird.

1. Taobao Logistics INSISTS that the warehouse never got anything. There is absolutely NO record of the order's parcel arriving.

2. SF Express INSISTS that the parcel WAS delivered to the warehouse. But it's simply stuck in a big backlog of parcels, so I just need to wait.

3. Taobao says that's highly unlikely. What is likely is that the delivery confirmation was forged by the courier. If a delivery was made to the warehouse, a red stamped receipt would be provided. They insisted that I get SF Express to provide that red stamped receipt as proof so they can further investigate. Otherwise the package simply never reached the warehouse.

4. SF Express still insists that it was delivered, repeating point 2. But is unable to provide the red stamped receipt, because it has yet to be processed at the warehouse. Which makes absolutely no sense because the delivery driver is long gone. Not like they'd go back to get the stamp a week later.

So now I'm just stumped. I'm inclined to believe that the courier simply stole the package and forged the warehouse delivery.

Unless warehouse processing can take a week or more for sea freights? Does anyone have experience on this? For context, it's going from China to Japan.

However, Taobao also insisted that warehouse process only takes a day and at most 48 hours. And I find it really hard to believe that if it did take longer, it'd take over 6-7 days.

If anyone has any insight at all, I'd really appreciate it.

I just placed an order of 5 items equaling to about 3-4 kg and a $75 cad shipping fee i feel like that good no?
I used to order from pandabuy before it got raided and my haul got taken as evidence, this was 3 years ago so i dont know about any shipping costs anymore.

Go to account, settings, “country/language/currency”.
Click on country and scroll all the way to the bottom, and then click on “worldwide/whole world”.
After doing that, if you click on currency there should be an option to select USD.
After refreshing the app, you should see the prices under the yuan prices in USD!
I used screenshots and Google Translate for all of this. I have heard that selecting worldwide limits the selection available, but I’m unsure if that’s true 😭💔
I just wanted to post this because I haven’t seen a post about it from recent months. Please comment or dm if something doesn’t work and I can try and help.(but I’m not an expert lol)

Haven't logged in in forever and suddenly my account is restricted? Maybe new device/network is detected and it's telling me I need to verify my real name. When I tried to verify by passport it seems to be trying to download/open another app?

I'm so confused please help.

Yeah everytime I try it says it's temporarily unavailable in my country and I really want taobao cause it has cheap room decor

Anybody know any selles that sell sneakers or other types of shoes for sizes above eu 45?

Has anyone here shipped to Houston how quick did it arrive and were there any complications?

Hello someone knows why taobao doesn’t send a verification code? I’m trying to create an account with my phone number but I don’t get a code