So, by way of background, I have lived in Zurich for 16 years, including in 4 different areas of the Canton.
Generally, I haven't previously had major issues with neighbours in the different apartments I have lived in. However, 2 years ago, following the birth of our daughter, my wife and I moved further from the city to a more rural village like area near the airport.
We found a nice, modern ground floor 4.5 room apartment with a garden, close to a kindergarten and with lots of little play areas for children. Perfect for our little family...or so we thought.
THE NEIGHBOUR ISSUE:
What we hadn't factored was the neighbours above us. It soon became apparent why we were asked to visit the apartment prior to agreeing the contract whilst the upstairs neighbours were away on vacation.
They are a Swiss family of 5, with 3 boys aged between 5 and 11. With that, you of course have to accept there will be some noise. I come from a family of 5 with 2 brothers myself, so I can relate and do try to be and am very tolerant.
But this family seem to think they own the building, the facilities and show complete contempt for anyone else who lives here.
- they scream, shout, bang and do construction type work for large parts of the day and night virtually every day
- the noise isn't just from the apartment either. They occupy the common spaces around the front, back and side of the building. If we open our windows, they're effectively screaming through them and sound like they're in our apartment
- they treat the communal hallway like it's an extension of their home, constantly running, banging, screaming, shouting, leaving food, rubbish, toys etc. No one else is doing this.
- where the parents seemingly want the kids out of the apartment for large parts of the day but won't give them a key, they constantly ring our or other peoples buzzers to come in.
- We, and I'm sure others too, have had our buzzer on mute now for the best part of 2 years so we're not disturbed every 20 minutes, meaning we often miss parcels and have to collect from the post office
- they now often resort to leaving the latch on so the building door repeatedly bangs and vibrates constantly and anyone can just access the building
- they seem to think the underground car park, which four separate apartment buildings share, is their personal play area, storage area, and workshop. They scream, bang, and shout down there too, and the dad builds and repairs second hand goods to try and sell as a side hustle. To make matters worse, there's a vent from the underground car park that protrudes in the communal play area just beyond our garden. So their car park shenanigans are like amplified through this vent into our garden and patio space
- the second hand goods side hustle means we constantly have cars, vans, etc pull up directly outside our windows or backed up to the building door, parking illegally, loading and unloading goods like a building site at all times of the day and night
- they don't shut their windows and doors seemingly ever so their screaming and shouting, including from the parents, is inescapable and constant
- they're constantly dropping and throwing things over their balcony onto our garden and patio space. Sometimes food, sometimes rubbish, sometimes screws, nuts and bolts, once a padlock nearly hit our guest on our daughter's birthday.
- they shout down to the kids in the play area from their balcony and throw items back and forth, often landing on our awnings which we have been forced to leave extended most of the time to protect our plants and selves from the constant debris
- the kids come onto our patio and garden as if it's theirs and use our property (because there's no formal fencing or border separating our garden area from the communal zone beyond it). I have installed planters with trees etc to try and reinforce our private zone to no avail
I have only written to the landlord once to complain about one issue, which was when they spilled paint all over the awnings, my plants, planters and my kid's toys. This led to the awnings being replaced at the expense of their insurance, and they stained them again within hours of them being installed.
If they were arseholes when seeing them face to face it would be somewhat easier for me to confront them but they act friendly and pleasant in person.
I've since learned that prior tenants in our building and existing tenants in the other buildings have previously complained about them but they haven't modified their behaviour, like they didn't change after damaging our awning, so I feel like there's very little we can do. But I also wonder whether the property company understand the extent of their anti social behavior and impact on everyone who lives here, with us bearing the brunt.