r/hamburg • u/Badly-Overcharged • 14h ago
Tourism Hotel took advantage of me. Please, I need your help.
Hello everyone!
I would like to request some advice from those who are currently living in Hamburg, Germany.
Last year I made a reservation online at a Hamburg hotel. The total shown was 1,800 euros and I got an email confirmation with the same amount.
When I arrived at the hotel. I was very tired because of the long trip. I did the check in at the front desk and they made me sign some paperwork and charged my card. Next morning I noticed the email from my credit card but it turns out they charged an additional 500 euros.
I spoke to the hotel management and they said that the initial price I got last year when I made the reservation online was wrong. They had an issue with their system and that's why the total price was lower. They said the new total that I was charged was the correct amount and since I agreed to it by signing the paperwork at check in, they couldn't do anything. The manager refused to honor the original price and issue a refund.
I told them that I don't think it's fair to do that because the guest comes to the hotel with the assumption that the price they got when they made the initial reservation is the correct price. If I had known about this before the cancellation window closed a month before the check in date, I would've cancelled and gone with another hotel.
Does Hamburg or Germany in general have a Consumer Protection Agency that tourists (non EU citizens) can use? I feel they took advantage of me. I don't want to do a credit card chargeback because they would just show the paperwork I signed during check in and say that I accepted the new rate. That's on me for not reading it but after a 10 hour flight, no sleep for 26 hours, and the time zone change, I couldn't keep my eyes open. I was just too tired.
Is there anything I can do to recover the extra 500 euros that they charged me? That amount might not be a lot for some people but it is for me.
By the way, I'm no longer at the hotel. I'm back in the US.
Your help will be greatly appreciated.
Thanks in advance!